DIRECT SALE
Directly purchasing the product from us
REPAIR YOUR PARTS SERVICE
Please be aware that we will repair your part, no part will be sent to you from us. An email will be sent to you confirming your order, please note that it will state that your order has been dispatched but no part at this point will be dispatched, please send your part to us for repair.
HOW DOES THIS SERVICE WORK?
When purchasing this service, the customer is required to send the faulty part to us.
Once we have received the part, it will be inspected and tested by our engineers to assess any faults.
If your part is in repairable condition, then we will repair this for you. If there are any issues, you will be contacted by our Customer Service Team.
Once repaired, we will send your part back to you.
ADVANCE REPLACEMENT SERVICE
Upon selecting this service you are purchasing a DIRECT PART from us, but you have the option to send your old part to us for a partial refund.
This service will entitle you to a £30 refund only if:
Your old part is in a repairable condition.
Your part is not burned, or water damaged beyond repair.
We receive the part within 14 DAYS of the purchase.
The customer is responsible for all postage and packaging costs.
The original invoice and contact details must be sent to us with the part to allow for a refund.
WARRANTY
All our products are subject to 1 YEAR WARRANTY.
All warranty returns must be sent with a copy of the invoice and contact details.
Once received our engineers will test the part and if required one of our Customer Services specialists will contact you with an update.
Exclusions to warranty:
Fans: Fan coils and motors failing due to boiler overheating will not be covered under warranty.
Electronic parts such as Printed Circuit Boards (PCB): If the parts have experienced any water damage or external electrical shortage this will not be covered by warranty. Failures or defects caused by misuse.
RETURN POLICY
Complete the return form and provide return reasons.
If the part you received is faulty, we will refund postage up to £6.50.
A 20% restocking fee is applied if returned items are not faulty.
If your part is lost or the incorrect item has been sent out, we will arrange a collection and issue the appropriate replacement.
Your refund will be processed via the original payment method.
DELIVERY TIME
All parts ordered before 3pm Monday to Friday will be dispatched the same day.
Orders placed on Saturday and Sunday will be dispatched on following Monday(Excluding Bank Holidays).
OUR ADDRESS
18B Raven Road, South Woodford, London, E18 1HB
CONTACT
020 8637 3193 / 07557670936
Any problem after receiving your order, please contact us. We will resolve your case within 24 hours.
OPENING TIMES
MONDAY TO FRIDAY: 08:00 AM TO 19:00PM
SATURDAY: 10:00AM TO 19:00 PM
SUNDAY: 10:00AM TO 16:00PM