eBay

ShippingPaymentReturnCustomer ServiceFeedback

Shipping

We will ship the items within 24 hours on working days after your cleared payment.

1. Upon request, most of orders placed before 1pm EST can be shipped same day during weekdays from our US warehouse.

2. We only ship to the eBay confirmed address, Tracking number is uploaded to eBay orders.

3. Delivery time depends on destination and other factors, it may takes up to 3-8 working days. If you don't receive the item in 15 days, please contact us, we'll investigate and solve the delivery problem.

4. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Payment

1.We only accept PayPal. PayPal is the only online payment method we accept.

2.Payment must be made within 48hrs of the auction end time.

3.Non-Paying bidders will be reported.

Return

We provide 30 day return policy for products sold. If, for any reason, you are not satisfied with your purchases, full refund of the purchase (excluding the shipping expenses) can be applicable under the following circumstances:

All accessories must be unused; ALL accessory packages must be unopened.

All items must be intact and undamaged (except for defects in manufacturing).

Items must be in good conditions with all original accessories, manuals, and packing materials. Any missing parts or damaged items will result in rejection on the return.

In case of any defectives found, only defects in manufacturing are accepted as the reason of return.

No refund is given if defects are caused by misuse of buyers. Our customer service officers will gladly contact you for further arrangement upon your request.

All shipping cost thus generated is paid by the buyer.

Item returned must be received within 7 days after the receipt of the items. No refund and replacement is issued after this period.

Payment will be refunded as original currency only. We will not take responsibility for any loss due to exchange rate difference in the refund process.

Refunds will NOT include ANY shipping and handling fees. Any additional expenses (such as eBay listing fees) will also be deducted from the refund.

In the case of return, please be sure to include ALL the original contents (including gift, packages and manuals). Any missing contents may result in rejection of the refund. Please also make sure that the return package is securely packed, and apply waterproof packing instruments wherever necessary.

Customer Service

Working Time:

Monday-Friday: 9:00-18:00 GMT+8

Saturday: 10:00-12:00 GMT+8

Customer satisfaction is very important to us and our feedback rating reflects this satisfaction

We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately.

Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.

We focus on providing the best customer service. If you have any questions or concerns, Welcome to contact us. We will respond ASAP.

Feedback

If you have any enquiries, please do not hesitate to contact us through eBay contact seller message or email us with your eBay ID & item number.

We appreciate your positive feedback and ALL 5 stars DSR score if you are satisfy with the transaction. Our system will automatically do the same for you by just a moment.

We will try our best to solve any problems. Our aim is 100% customer satisfaction.

Negative / Neutral feedback doesn't resolve any problems. Please contact us if you have any problems and we will try our best to solve the problems with you.