Shipping Details
Shipment will be made within 3 working days after payment confirmation.
Transportation method: Traceable express delivery service (applicable to goods within the United States, such as FedEx/United Parcel Service, etc.).
Delivery Time
Within the United States: 7-10 working days.
International orders: 20-30 working days (customs clearance may cause slight delays).
Packaging: carton+special foam cushioning material The main body and neck of the guitar are fixed separately to prevent damage.
2. Return and after-sales service
Return window: You can return the product within 30 days after receiving it. The product must be returned in its original packaging, unused condition (including all packaging and accessories).
Return shipping fee:
Seller's responsibility (e.g. transportation damage, incorrect description, etc.): Upon receiving a damaged/incorrectly described guitar, immediately take a photo and contact customer service to arrange the best solution and return process.
Buyer's reasons (such as "change of mind", "dislike", etc.): The buyer is responsible for the return shipping cost.
Refund: The refund will be processed within 2 working days after receiving the returned item (full refund). 3. Maintenance and Maintenance Tips
Storage: Store in a cool and dry environment (humidity maintained between 40% and 60%); Use a sturdy guitar case/case to prevent dust and collisions.
Cleaning: Wipe the guitar body with a microfiber cloth after each use; For players who frequently play, use lemon oil every month to maintain the redwood fingerboard (to prevent drying and cracking).
String maintenance: Replace the string every 2-3 months (if frequently used, it should be replaced in advance); Wipe the strings with a specialized cleaning agent after playing to extend their lifespan.
Tuning system: Regularly check whether the "locking nut/bridge screw" is loose; Lubricate the turning point of the tuning lever with light engine oil to ensure smooth pitch changes.
If you find damage to the outer packaging or guitar after receiving the package, please refuse to receive it on the spot!
The picture you received was taken by warehouse personnel, and there may be color differences due to lighting issues. Please refer to the actual product!
We are a guitar factory specializing in guitar production and have been in the industry for over ten years. Our business is not easy, so please do not provide us with business travel reviews easily,
If you have any questions, please contact customer service. We will do our best to help you solve the problem!
Thank you and sincere greetings!