Men Women Children

We strive to process and ship your orders as quickly and efficiently as possible. Below you will find our detailed shipping policies, designed to ensure a smooth and reliable experience.

Order processing: Orders are processed within 1 business day of receiving payment. Business Hours: Our business hours are Monday to Friday, 9:00 AM - 6:00 PM. Orders placed outside of these hours will be processed the next business day.

International: International shipments are handled by reputable carriers such as UPS and PostNL. Please note that international shipments may take longer depending on the destination and customs clearance delays.

Within Germany: €12

Calculation: Shipping costs are calculated based on the weight, dimensions of the package, and the destination. The costs are displayed during the checkout process.

Free Shipping: We offer free shipping for certain items and orders above a certain amount. Please see the product description for details.

Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking information.

Tracking: You can track your shipment using the provided link. Please note that it may take up to 24 hours for tracking information to be available.

Standard shipping typically takes 1-2 business days.

Insurance: All shipments are insured against loss or damage during transit. Please contact us if you encounter any problems.

Liability: Delays due to the shipping carrier, customs clearance, or incorrect/inaccurate address details provided by the buyer may affect delivery times.

Changes: Address change requests must be made immediately after purchase. We cannot accept responsibility for shipments to an incorrect address if we are not notified in a timely manner.

Unclaimed: Packages that are not picked up or delivered and are returned to us may be reshipped at the buyer's expense.

Items that are being sold by The Attic streetwear as new can be returned/exchanged within 14 business days.

Any request for a return must be reported by ebay message within 14 calendar days of delivery.

After this, you will receive the return instructions to return the ordered product(s).

The returned product(s) have to be completely new, i.e. not worn and in their original packaging, perfectly intact.

Returned products showing any signs of wear of use, damages or if the product is made unfair for sale, as well if the returned product does not correspond to the one initially ordered, will not be processed by The Attic streetwear.

Returned products must be sent in a separate shipping package to prevent any damages to the product(s). The Attic streetwear has the right to refuse your return request if the original packaging is damaged.

In order to always guarantee the best prices on the market;

Shipping costs made while returning your order will not be reimbursed by The Attic streetwear.

We advice you to get in touch with our customer care team if you have any concerns regarding sizing etc.

If your return is accepted, your return will automatically be processed. Please allow up to 3-5 working days for your refund to be processed.

If your return is refused, you will be informed by email within 2-3 working days. We will then ship back your returned items to your address, at your expense.

We stand behind the quality of our products and offer a warranty policy to ensure you are completely satisfied with your purchase. Below are the details of our warranty policy.

Duration: Our products come with a 24-month warranty from the date of purchase.

Warranty Confirmation: The warranty period begins on the date listed on your purchase receipt or invoice.

Manufacturing Defects: The warranty covers manufacturing and material defects occurring during normal use.

Functional Defects: Issues that cause the product to not function properly as described are covered.

Damage Due to Misuse: Damage caused by improper use, accidents, neglect, or unauthorized modifications is not covered.

Normal Wear and Tear: Wear and tear from regular use, such as scratches, dents, or worn parts, is not covered.

Cosmetic Damage: Cosmetic issues that do not affect product function, such as scratches or discoloration, are not covered.

Report: To make a warranty claim, contact us via eBay messages or our customer service email.

Information: Please provide your order number, purchase date, and a detailed description of the issue. Photos or videos of the defect may help speed up the process.

Shipping: If required, you will receive instructions to return the product for inspection. Return shipping costs are initially covered by the customer. If the claim is approved, we will reimburse the shipping costs.

Repair: We will repair the defective product at no cost.

Replacement: If repair is not possible, we will replace the product with a new or equivalent item.

Refund: If neither repair nor replacement is possible, we will offer a full refund.

International Claims: Different conditions may apply to products shipped internationally. Please contact us for specific instructions for warranty claims outside of Germany.

Limited: This warranty is limited and does not provide rights to additional or consequential damages.

Warranty Transfer: The warranty is valid only for the original purchaser and is non-transferable.

Contact: If you have questions or need assistance with warranty claims, please contact us via eBay messages or our customer service email. We aim to respond within 24 hours.

Thank you for trusting our products. We strive for your complete satisfaction and are ready to help with any warranty concerns.

Welcome to our eBay shop! We value your privacy and are committed to protecting your personal data. This privacy policy explains what data we collect, how we use it, and your rights regarding your personal information.

Personal Information: When placing an order, we collect personal data such as your name, address, email address, phone number, and payment information.

Transaction Data: We collect information about the products you purchased, the date and time of your purchases, and the payment method used.

Communication: When you contact us via eBay messages or email, we store that communication.

Order Processing: Your personal data is used to process and ship your orders and to inform you about your order status.

Customer Support: We use your data to respond to your questions, requests, or complaints.

Improvement of Services: Your feedback and purchase history help us improve our products and services.

Shipping Providers and Logistics Partners: Your address and contact details are shared with our shipping partners to deliver your order.

Payment Processors: Payment information is shared with secure payment processors to process your payments.

Legal Requirements: We may disclose your data if legally required or by court order.

Security Measures: We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or theft.

Encryption: Sensitive information, such as payment data, is transmitted via encrypted secure connections (SSL).

Retention Period: Your data is retained as long as necessary for the purposes described in this privacy policy, unless a longer retention period is legally required.

Deletion: You may request the deletion of your personal data by contacting us. Please note that we must retain certain data to comply with legal obligations.

Access: You have the right to request a copy of your personal data.

Correction: You may request correction of inaccurate or incomplete data.

Deletion: You may request the deletion of your personal data under certain circumstances.

Objection: You may object to the processing of your data for direct marketing purposes.

Restriction: You may request restriction of data processing in certain situations.

Cookies: We use cookies to enhance your shopping experience, store your preferences, and collect anonymous data for analysis.

Opt-out: You can manage and delete cookies via your browser settings. Please note that disabling cookies may affect the functionality of our eBay shop.

Updates: We reserve the right to change this privacy policy. Changes will be updated on this page with the revision date.

Notification: For significant changes in how we process your data, we will notify you via eBay messages or email.

Questions: If you have questions or concerns about our privacy policy or the processing of your personal data, you can contact us via eBay messages or our customer service email.