1 .We do everything we can to ship your orders out as soon as possible.

2. Shipping and Handling: We process orders within two business day after the payment was clear.

Our 30-day Satisfaction Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase.

1. All returns must be pre-approved by OXILAM and have a return merchandise authorization(RMA) number. Unauthorized returns will not be accepted.

2. Buyers are responsible for appropriate packing, returning shipping cost, insurance and returning the item in "new" condition. Used items will not be accepted for return.

3. We will replace the returning item with an identical item, issue a full store credit or a full refund.

1.For inquires and customer support, please send your email via ebay email system.

2.All emails will be responded to within 24 hours during business days.

1.We appreciate your business and strived to improve our customer service and our commitment to quality.

2.We will leave a positive feedback immediately after payment is received. We appreciate a positive feedback as much as you do.

3.If for some reason there is any issue with the purchase, please contact us prior to leaving feedback, and we will be glad to work with you to have it resolved.