📦 Warranty & Returns
- Return period begins from the date the item is received.
- Unless otherwise stated, listings include a 30‑day return window in line with eBay’s policy.
- Returns are accepted for any reason that complies with eBay’s stated returns policy.
💻 Testing & Functionality
- Laptops, computers & tablets are power tested with minimal basic function checks.
- A basic ACPI battery capacity check is performed where possible; battery performance varies and is not guaranteed. Used batteries can still be low/dead/faulty in some cases.
- Internal components are not checked or tested unless expressly stated in the listing.
- DVD/optical drives are not tested.
- Storage (HDD/SSD) caddies and screws are usually present but not guaranteed.
- If storage is included, a basic health check is shown in the listing images if possible; this is indicative only and not a guarantee of current or future performance. Drives showing as “healthy” can still have faults, pending or bad sectors. They are not extensively tested and not guaranteed.
- Drives are usually given a basic wipe (partitions removed), but this is not guaranteed. Buyers may need to remove remaining data themselves.
🔧 Cosmetic Condition
- These are used machines and may show signs of wear such as scratches, marks, dents, cracks, missing screws, stickers, or residue.
- Any notable imperfections are shown in the listing photos.
🤝 Customer Support
We aim to be transparent and fair. If you experience any issues, please contact us via eBay messages or at info@epcbay.co.uk before leaving feedback. We will always work with customers to resolve queries quickly.
