Q1: Is the material safe?
A1: The main body is made of zinc alloy with ABS plastic details, passing CPC certification and ASTM F963 standards. Suitable for ages 14 and above.
Q2: What is the estimated delivery time?
A2: In-stock orders ship within 24 hours; pre-order items depend on the factory’s production schedule, with an estimated timeline (usually 15-40 days) listed in the product description. International delivery takes 8-18 business days (depending on location). Express options (DHL/FedEx) available at extra cost.
Q3: How is the model protected during shipping?
A3: Packaged with 5-layer protection (bubble wrap + reinforced box + custom foam), tested to reduce damage rate below 0.3%. Inspect the package before signing; contact customer service promptly if damaged.
Q4: Who pays for customs duties and import fees?
A4: For the EU and USA, we default to DDP (Delivered Duty Paid) clearance (tax-included to door). However, if special circumstances arise (e.g., destination policy restrictions, buyer-requested changes to customs clearance methods), the buyer is responsible for assisting with customs clearance or covering additional clearance fees.
Any extra costs incurred after the package arrives in the destination country (e.g., fines, storage fees) due to local policy changes are the buyer’s responsibility.
For other countries/regions, prices generally do not include taxes. Please check your local customs policies for specific tariff regulations.
Q5: Do you accept returns or exchanges?
A5: Unopened items can be returned within 15 days. Buyer covers return shipping. Damaged items must be reported within 24 hours with photos for free replacement or refund.
Q6: What if the model arrives damaged?
A6: Keep the original packaging and damage evidence. Contact us within 48 hours for a free replacement.
Q7: Are accessories included?
A7: Premium versions may include display stands, door openers, or manuals (e.g., BBR full-opening models). Details are listed in the product description.
Q8: How to clean and maintain the model?
A8: Wipe with a dry soft cloth. Avoid water or chemicals. Store in a dust-proof case away from direct sunlight to prevent fading.
Q9: What payment methods are accepted?
A9: PayPal, credit cards (Visa/Mastercard), and eBay gift cards. Cash on delivery is not available.
Q10: Is this a good gift?
A10: Yes! Models come in elegant window boxes, perfect for birthdays or holidays. Leave a note for a free handwritten card.
