Orders leave our warehouse within 1-2 business days. Delivery time will then be based on Australia Post or the courier used.

All orders sent within Australia require a signature on delivery. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature. Note: if you elect to use this service, the agreement is between you and Australia Post, and Nature's Wonderland takes no responsibility for any lost or damaged items due to the use of this service.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including, but not limited to, any delay caused by an incorrect delivery address being provided to us.

If any items in your order are out of stock at the time your order is packed, we will notify you via email and either place those items on backorder or refund you, depending upon your preference.

If you are not fully satisfied with your purchase, you can return your product for a full refund, exchange or repair. Your rights to a remedy under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Nature's Wonderland adopts the same approach. The type of remedy we can offer you may also vary depending on how long it takes you to return the product to us. At Nature's Wonderland, we will always take a fair and reasonable approach.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You are eligible to receive a refund, exchange or repair provided that:

• The product is faulty or is not of acceptable quality
• You receive the wrong product
• The product does not match the photos or description
• The product is in resaleable condition and in its original packaging, including instruction manuals and all accessories, all labels are still attached, and it is not dirty or in otherwise poor condition (unless it arrived as such)

You are not entitled to receive a refund if you:

• Change your mind or decide you no longer want or like the goods
• Are not happy with the performance of the product, when it performs exactly as described
• Found a fault or imperfection when it is clearly listed on the product's page
• Damage the goods after receiving them (provided it is not due to a fault in the item)

If these requirements are not satisfied, Nature's Wonderland reserves the right not to offer an exchange or refund.

In addition, we reserve the right not to offer an exchange, refund or repair where the fault is a result of misuse or neglect.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

The majority of our items are combined for the best shipping costs possible, and most of the time we subsidise the costs, so if you are unsure and would like us to do our best for your order, please ensure you contact us BEFORE you finalise your payment. We cannot make alterations to your order once the payment has gone ahead.

Nature's Wonderland is proudly 100% family owned and operated, having grown to become a thriving store based on the foundations of offering quality products, insightful information and great service.

Proudly operating from a location registered with the Wildlife Land Trust and Land for Wildlife, Nature's Wonderland has enjoyed wonderful success during many years of growth. From a bricks and mortar store in Victoria in 1996 to online since 1999, we have built up an excellent reputation with a diverse, high quality and sought after product portfolio, with only the most superior, top-quality brand name merchandise available.

At Nature's Wonderland, our mission is simple, and we follow it passionately: Customer Service. Our mission is to provide not only the best health and wellness products, but to also provide the best service and information possible.

We pride ourselves on offering personal, friendly customer service, both over email and the phone — presales and aftersales. We provide customers with expert knowledge, in-depth information and help in the form of extensive online content, as well as personal interaction.

Nature's Wonderland has grown and flourished by following this outlook. We are always willing to lend a helping hand — whether that be giving out interesting information or by helping you to select the perfect product for your needs.