Starlight 2000W 30" Electric Fireplace Insert – Smartphone Control & Realistic Flame

When will my order be shipped?

All in-stock items are dispatched same day if ordered before 11:30 AM (AEST) on a business day. Orders placed after 11:30 AM will be dispatched the next business day (excludes weekends and public holidays).

If a product is on pre-order, the estimated dispatch date will be displayed on the product page.

Important: If you cancel an order after it has been processed, cancellation fees and return shipping costs may apply.

When will I receive my order?

Once dispatched, the estimated delivery times are:

• Sydney, Melbourne, Brisbane, Adelaide: 4-8 business days
• Perth: 6-10 business days
• Other areas: 5-10 business days (allow up to 15 business days in some cases)

Delivery times are estimates only and may vary. For more details, please contact us via eBay messages.

What if I order multiple products?

In most cases, all items will be shipped together to minimize delivery costs. If your order includes a pre-order item, we will wait until all items are available before shipping.

If you prefer multiple deliveries, please contact us via eBay messagesâadditional costs may apply.

Some items may ship separately from different warehouses.

Fireplace Suites: The mantel and the fireplace insert may arrive on different days due to size and handling differences.

How will my order be delivered?

Orders are shipped using carefully selected carriers based on product size and destination. Standard delivery is a one-person, ground-level service to your front door.

Deliveries are made Monday - Friday during business hours (excluding public holidays).

The delivery service does not include carrying items upstairs, inside your home, or unpacking.

Heavy or Oversized Items:

Due to OH&S regulations, the driver will require assistance to unload heavy or oversized items (over 25kg per box).

Please check the Specifications section on the product page to see if your item qualifies.

If assistance is not available, contact us via eBay messages to discuss assisted delivery options (additional costs apply).

Click & Collect (Local Pickup)

We offer FREE pickupâno handling fees!

Customers are welcome to pick up their orders, but please message us on eBay in advance to confirm availability, as stock may be stored at multiple warehouse locations.

Most products are available for immediate pickup (subject to availability and warehouse processing times).

For any delivery or pickup inquiries, please contact us via eBay messages.

Accepted Payment Methods

Immediate payment is required when selecting "Buy It Now" or during checkout through the cart.

We accept the following payment methods:

• All Major Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Google Pay
• Apple Pay (available on mobile and eBay app)
• Afterpay
• Shop Pay
• Zip

Thank you for shopping with us on eBay!

All Moda Living products come with a 30-day money-back guarantee for your peace of mind!

We are confident that you will be delighted with the quality and value of our products. However, if you are not completely satisfied or have changed your mind, you may return the product within 30 days of receiving it for a full refund of the purchase price.

Important: The buyer is responsible for all shipping costs, including any initial shipping costs incurred, regardless of any free or discounted shipping promotions applied at the time of purchase. If free postage was provided, a 20% postage fee will be deducted from the refunded amount.

To qualify for a refund under the 30-Day Money Back Guarantee, you must:

• (a) Notify us via eBay messages within 30 days of receiving the product.
• (b) Provide proof of purchase.
• (c) Return the product in its 'as-new' and original condition, with all original packaging, accessories, labels, and manuals intact. The item must not be used, assembled, or damaged.
• (d) Provide photos of the product in its original packaging before returning.
• (e) Return the item at your own cost.
• (f) Understand that refunds do not apply for warranty claims.

The following items cannot be returned or refunded due to change of mind:

• - Products described as "made to order"
• - Clearance stock
• - Orders for commercial or non-domestic use
• - Assembled or used products

Return Packaging & Fees:

Moda Living reserves the right to decline returns for products not in 'as-new' and original condition. Items not returned in their original packaging may be subject to damage or soiling during transit. If a return is accepted with non-original packaging, a minimum re-packaging fee of $50 will apply. Customers must ensure that items are packaged securely to prevent damage in transit.

Return Process:

- Returns must be booked in advance. If you are organizing your own return, please notify us in advance via eBay messages.

- If Moda Living arranges the return, a Return Authorisation (RA) number/label will be provided for tracking. Please print and attach the new label over the old one.

- Refunds are processed within 7 days of receiving the returned item.

Items must be returned within 30 days of the auction ending.

Return Shipping: Buyer will pay for return shipping.