Sunrise Packaging Limited stands as the foremost retailer in the UK, acknowledged and lauded for the excellence of our offerings and services. Operating from our UK-based warehouse, we maintain a diverse inventory, ensuring prompt delivery to our customers. What truly distinguishes us is our commitment to curating technologically advanced products from dependable manufacturers, all aimed at guaranteeing utmost customer satisfaction.

At Sunrise Packaging Limited, prioritizing customer satisfaction is paramount. We strive to dispatch all orders placed on weekdays before 12pm on the very same working day. Orders received after 12pm on Fridays will be promptly dispatched the following Monday, with the exception of public holidays.

Unwanted Goods

Should you find that your goods are no longer needed, you have the option to return them within 7 days of receipt for a refund. It's important that the goods remain unopened and are returned in their original packaging. The associated costs for return postage and the original shipping expenses will be your responsibility. Feel free to reach out to us for detailed return instructions.

Wrong / Faulty / Damaged Goods

Our commitment is to uphold the highest standards of product quality. However, if you happen to receive an item that is incorrect, defective, or damaged, please get in touch with us promptly for return instructions. Upon receipt of the returned item, we will either replace it or issue a refund. It's essential to ensure that items are returned in their original packaging.

Items ordered in error 

If you've placed an order in error, kindly reach out to us within 7 days of receiving the item. We're here to assist you in exchanging the product for the correct one and refunding any price difference if applicable. Please be aware that in certain cases, additional shipping costs may apply. 

Order Cancellation

If you've inadvertently placed an order or wish to cancel it, please reach out to us promptly. However, please note that once an order has been prepared for shipment, we are unable to cancel it. In such cases, you may incur postage costs for both returning the item and the original shipping expenses. Please contact us immediately for further assistance.

Incorrect Address

When placing an order, it's crucial to verify that your shipping address is accurate. We exclusively ship to the registered address on your PayPal account, so it's essential to ensure its correctness before finalizing your order. In the event that the provided shipping address lacks vital details like the house number or street name, we regret that we won't be able to process a refund or replace your order. Please take the time to review your address attentively prior to confirming your order.p>

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