How To Book & Send In Your Device:

Please purchase the repair service you require

On completed payment, you will need to send your device to the following address:

Micro Soldering Pro

313 Heath way

Shard end

Birmingham

B34 6RJ

Please act upon these instructions in full

(1) Remove all the data from your phone (if possible)

(2) Remove password or give us the password for testing purposes.

(3) Pack your device in large envelope or box in bubble wrap.

(2) Put a note inside with your details, so we can keep record.

Once we receive your device, we will get started on the repair process

Receiving Your Device:

Your device is identified and labelled

Your device is then booked into our system where we keep a record of your name, the model of your device, serial number and the repair(s) carried out

The Repair Process:

We will examine and diagnose your device before repair, to ensure the correct repair is carried out to for the specified fault(s)

The repair is carried out within a specific time frame

The device will undergo testing to ensure the repair was successful

Returning Your Device:

We will disinfect your device and package it, ready for dispatch

Your device will be shipped using Tracked48 delivery via Royal Mail

If another delivery method was selected on checkout, then we shall dispatch your device via your selected delivery method.

When you receive your device and are satisfied with the repair, please kindly leave us some positive feedback

PLEASE DO NOT SEND LARGE BOXES OR THE DEVICE’s ORIGINAL BOX.

What Is Our Expedited Service:

Your device is fast tracked from start to finish

Shipping is upgraded from Tracked48 to Tracked24

Expedited Service costs £20 and can be selected within the ‘Review Item and Postage’ section on checkout

Please Note:

If for any reason your device cannot be repaired, or you cancel the repair once received, you will only have to pay postage charges to send it back to you.

Royal Mail’s Tracked48 delivery witch will cover you £150.

Royal Mail’s Special Delivery service will insure your device(s) from £500 - £2500. This can be selected on checkout if preferred

We do not hold responsibility for any liquid induced faults

We are closed on the weekends and all public holidays

FAQs:

The stated price covers the repair and return shipping via Royal Mail’s Tracked48 delivery

We aim to have all repairs done and dispatched the same day as received where possible. During busy periods some devices can take 1-2 days to repair and dispatch

Our repairs carry a three month warranty period, which does not cover any physical or liquid damage or any tampering of the device post repair

We have over 18 years experience in repairs of phones, tablets and laptops