The order will be processed within 1-2 business day.
The delivery time is 4-9 business days from the day you place order. The delivery time frame might vary depending on your shipping address.
If you receive the wrong product or damaged product, we will either send you free replacement or full refund after receipt of your photo and your request.
All cancellations, exchanges, and returns other than damages due to shipping or incorrect shipping or defective product will deducted a shipping cost and 15% restocking fee.
Product(s) must be returned in original packaging, un-installed and unused. Please do not return the item before contacting us.
Most of our products are fragile and heavy, so shipping fees are quite costly. Therefore, please do all your due diligence before you purchase and make sure the measurements of the item will work for your bathroom.
Customer satisfaction is very important to us. If you are not satisfied, simply contact us via "My Massage" or "Ask Seller Q" before either opening an eBay case / return request or leaving a neutral / negative rating. We will solve your problem as soon as possible. We are always ready to answer any questions you may have.
If you are satisfied with our products, please leave all 5 star ratings behind. Our goal is that you will experience the best customer service. Please help us with the suggestion of the product. Your feedback will help us make progress in many aspects.