Questions: 

WHEN WILL MY ORDER BE SHIPPED:

All orders received before 1pm AEST will be shipped within 1 business day. 

Standard shipping (free) usually takes an estimated 2-8 business days. 

Express shipping (charges apply) usually takes an estimated 1 - 4 business days. 

All delivery times are an ESTIMATE only. Peak periods may result in delays. 

WHAT COURIER COMPANIES DO YOU USE: 

Depending on the item you purchase your order will be sent with either Australia Post, Aramex or Toll couriers. Instore local pick up is also available, simply send us a message to see if this can be arranged. 

IS THE REMOTE I PURCHASE AN AFTERMARKET VERSION: 

No. All our remotes are genuine remotes purchased from the manufacturers. 

HOW DO I KNOW WHAT REMOTE I NEED:

We try to maintain and constantly update our listings to reflect the compatibility for all our remotes and motors. If you are unsure of the remote you need, you can send us a message and we can confirm the required model, we are more than happy to help.  

ARE INSTRUCTIONS INCLUDED:

Yes, all our remotes are shipped with free coding instructions. You can also refer to the manual for your motor for these instructions. 

Installation guides for motors are included and can also be found on the manufacturer's website. 

RETURNS: 

If a return is required, all original items must be returned undamaged and in re-sellable condition. Postage and handling fees are not refundable. Buyer is responsible for return postage costs (and we recommend item is returned with a tracking number) unless the wrong item has been sent. We will not refund or exchange items that arrive back to us damaged due to poor packaging from the buyer. 

Established in 2014, eGarage Systems offer genuine products straight from the manufacturer. A locally owned and operated family business we pride ourselves on a high level of customer service. Whether you are looking for a remote, motor or a spare part the team at eGarage Systems have the experience and knowledge to assist you.