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- Local pickup is free.​​​​​​​

- Please check that your address on eBay is accurate since we will ship your order to that address.

- Please indicate if you need a lift-gate truck for delivery.

- Once the item has been dispatched from our facility it is the freight carrier responsibility for any damage in transit, issues with packaging or delays.

- We provide a standard shipping times on each individual item. However we can not be responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods. If you require your order within a certain period of time, then please contact us directly to arrange expedited shipping.

- Please inspect the item before the driver leaves. Fully document a return with the driver in a case of damage, do not sign for the shipment. We will assist you with filing a damage claim with the freight carrier. However, the claim itself remains the sole responsibility of the customer.​​​​​​​

- Please review your item before purchasing and make sure it is exactly what you want.

-Stand/Cart is only for display unless it says it's included. ​​​​​​​

- Full payment is required within 4 days of the order. A payment reminder will be send to the buyer via email. Please note that an eBay bid constitutes a contract and we will therefore take appropriate action for payment has not been made within this time.

- We offer a 30 Days Money Back Guarantee. We do our best in order to describe accurately our items, however any issues or concerns must be relayed to us within 30 days of receiving the item.

- Unless your product is defective, the customer remains responsible for return shipping cost and restocking fee.

- Customer satisfaction is very important to us. If you have any issue with your order, please contact us and we will do our best to make you satisfied. We guarantee that your issue will be solved quickly. 

- After you receive your item and you are thoroughly delighted, please leave us a positive 5 Star rating. Our livelihood is tied to our eBay business and anything less than a 5 Star rating affects us financially. We try hard to make your transaction as smooth as possible for you.

- If there are any problems regarding the item description, shipping time, shipping charges, our communication or anything else, please allow us the chance to correct the problem before leaving a less than stellar 5 star rating. 

- We will answer all emails as quickly as possible. Just give us the opportunity to resolve a problem. Any questions please feel free to contact us through eBay message center. 

- Business Hour: 9:00 AM to 5:00 PM (Monday-Friday), Pacific Standard Time. 

EQUIPTOWN is an online store specializing in quality commercial restaurant equipment. We have set the goal of offering a superior customer experience and exceptional service. We will also buy your commercial restaurant items at competitive rates. So Whether it be buying or selling the team at Equiptown is here to help and we look forward to working with you soon!