Extendau Stock Availability
Although most items are stocked in our Sydney warehouse, the shown “Quantity available” does NOT reflect Sydney’s current stock levels. The shown “Quantity available” reflects the total quantity available from our multiple warehouse locations, and indicates our ability to transfer the product you require from our various warehouses.
Therefore, we ask that you be patient as the item you are interested in may require time for our internal stock to transit to our main warehouse in Sydney. Please check the “Estimated delivery time” before you place your order as the status may change without notice.
Shipping
Extendau offers express nationwide delivery to any PO Box and Australian street address. Orders are dispatched from our warehouse in Sydney. Track events and tax invoice for your order will be sent to you via email.
Our shipping is a secure and registered delivery. So, your signature is required for your receiving. When a driver is unable to deliver a consignment because no one is available at the delivery location to sign for it, the driver will leave an Attempted Delivery Advice card at the premises, which details how and when the consignment can be collected on the following business day. For all shipping related information, we suggest you to check our email for viewing the tracking information online. You can also call StarTrack for assistance.
Warranty
All products purchased from Extendau come with a manufacturer's warranty. Your tax invoice or receipt is your proof of purchase for any warranty claim. To find out more about your rights under the Australian Consumer Law, please view our return's policy.
Generally speaking, we do not accept returns for refund or exchange, simply if you have changed your mind, ordered by mistake, found it cheaper somewhere else, have bought a gift that is unsuitable, or the circumstances have changed and you no longer require the goods, decided you did not like the purchase or had no use for it. We may however, at our sole discretion, allow a return for refund or exchange product on a case-by-case basis. Once your return request is approved, you will be required to meet the following terms and conditions:
Returns Policy