Q 1: Is this item new in the box?

A 1: Yes, it is brand new from the manufacture.  When you un-pack the machine for the first time.  You will find some dusts in the debris tray.  Those are coming from manufacturing QC testing before packaging. The test usually takes around 15 ~ 30 minutes for each machine.

Q 2: Where is this machine made?

A 2: Final assembling is in Taiwan and parts come in from Holland, Swedish, Japan, USA and Taiwan.

Q 3: Do you ship outside the USA?

A 3: Yes.  The model for Europe and Australia is 220V a little bit different from MG Premium Sharpener in the picture. We have only made 360 units for 220V (for sample only).  We have only 300 units available for sale.  Because this is sample units so we can't offer any warranty outside USA, but you can send it back to us for service.

This machine is very durable sold over 500,000 units in last 3 years.  The defective rate is less than 0.01%.  Generally speaking, for home use, it can last for 10 years or longer depending how extensively you use it.

Or you can just purchase MG Premium Sharpener 110V machine.  And use step down transformer (step down 220V to 110V).    Or you can use 110V adaptor, you may find it in most large electric store (it is an extension plug, plug in 220V outlet and get 110V out).

Q 4: Is this Sharpener can sharpen serrated knives?

A 4: No, this Sharpener is not designed to sharpen serrated knives.  Many other companies claimed that theirs could sharpen serrated knives, actually don’t. The result will be the same as ours; it will remove the teeth of the serrated edge.  This sharpener is designed to be able to re-profile conventional knives’ edge (restore the angle of the knives) which most of the knife sharpeners do not have this function and the most important thing is that it is able to sharpen your knife SHARP.

The only one that can sharpen serrated knife in the market is  MG Commercial Sharpener, the drawback is it is expensive and you will need some practice before sharpening serrated edge knives.

Q 5: How to get the best result from this machine?

A 5: Please read the operation manual carefully and practicing for a few times and you will get the best results from your investment. During the last few passes don't push too hard, just lighter like feather touch.  This feather touch step will remove over 95% of burr from your blade (99.9% for MG Commercial Sharpener).  If you still find small tiny burr from your blade you may use super fine grit sharpening stick.  If you don't need to re-profile blade bevel please don't use coarse wheel, just use the fine wheel.

Q 6: Can we replace sharpening stone for this sharpener?

A 6: No, as MG use a precision balanced stone that is baked for 45 days. For home use, normally it will last for 10 years or longer depending on how heavily you use it.  The stone, bearing and gear are all mounted together.  If you take them apart you can't put them back together. The stones are not serviceable and do not need to be changed.

Other brands of knife sharpeners use less expensive stones baked 1 ~ 3 days.  As a result, these other brands of sharpener stones are not precision balanced and have un-even surface hardness.  This unevenness will unnecessarily grind down and wear out the blade.  This is why our knife sharpener can extend your cutlery’s life up to 10 times longer than other branded knife sharpeners.

Q 7: Hi I just bought a new Chef's Choice electric knife sharpener and it does not work well at all. It uses diamond honing and again it doesn't work so it's going back.  I DO NOT want to buy another knife sharpener that doesn't work. Have you used the same type of sharpener you're selling on ebay? What can you tell me that would convince me yours will work when the Chef's Choice did not? You can look into my eBay profile to see that I am a very honest person BUT again I need to know if the item you're selling will sharpen a knife perfectly. thanks Chuck

A 7: Master Grade Premium Knife Sharpener does work, why?   Master Grade knife sharpener uses the best components available in the market, e.g.: The most sharpener baked the sharpening stone for only 1-3 days, Master Grade stones are baked for 65 days. It gives a better durability and reliability of the product. Additional detail features can be seen from the comparison chart (The Master Grade knife Sharpener compares to the other major brands in market).

If you need to sharpen the knife sharp as razor without burrs, we suggest you to buy the MG Commercial Sharpener.  MG Commercial Sharpener is not using honing stones; but it uses a soft-touch technology.  MG Commercial Sharpener has widely been used in Europe and Asia for more than 15 years. We have introduced this product to US market since 2003. Major clients like Safeway supermarket, WINCO, Raley’s, Win Dixie, Sam’s Club, Fred Myer, Hyatt Hotels and Sizzler. You may also check our eBay 100% positive feedbacks. For sharpening household knives, the MG Premium Sharpener is good enough.

Q 8: I saw a similar sharpener for sale at a much lower price, why?

A 8: BEWARE of Copycats.  Master Grade does not sell under other names in US. These are cheap imitations. The more successful MG products are in the market, the more people will want to copy ours (Because the laws in the third countries only have almost no punishment for copycat).  Master Grade products are protected by patents worldwide, so we have, and will continue to vigorously pursue any infringement of our patents.

Q 9: What kind of knives can be sharpened with MG premium model?

A 9: All knives except serrated knives and sashimi knives (single edge knives).  Re-curved blade (aka hawksbill or tourney blade) needs some practice (hold your knife straight than rotate sharpener housing following the curve).  You can get a razor like (different than razor sharp) edge in few minutes.

Q 10: Can I sharpen the scissor with this machine?

A 10: No.

Q 11: Can MG Commercial Sharpener sharpen the lawn mower?

A 11: Yes, just use a new set of coarse sharpening wheels and wide opening cover.

Q12: What is the difference between MG Commercial Sharpener and MG Premium Sharpener?

A 12:

 

Note:

*  Burr can be reduce it by repeating light passes, and the more usage, the stone gets finer-less and less burr.

 

**  When you want to decide to buy sharpener for home use, please ask yourself what kind of sharpness, and whether clean edge like new is important issue for you, then see the comparison chart to see which sharpener is the best matched with your need, if you still hesitate, then please feel free to contact us by email.

 

Q 13: Does it get the knife sharp enough to remove hair from your arm?

 

A 13: It might be, if you have a very good sharpening skill.  From our experience about only 1 out of 10,000 people can do it.  If you use MG Commercial Sharpener 95% people can do it.  The MG Premium Sharpener is designed for home kitchen use mostly.  When it uses at the commercial kitchen, higher level of sharpening skill is needed.  If the purpose of your purchase is for home use, you will find that MG Premium Sharpener is able to sharpen knife sharp enough for daily use, even better than the most of the sharpeners in the market.  If you need it for professional use, then I will recommend you to buy MG Commercial Sharpener, it will definitely remove hair from your arm, MG Commercial Sharpener will sharpen your knife as sharp as razor.

 

(Note: All information is taken from the Master Grade instruction

manual  with some modification under permission from Master Grade)

 

   Any more questions please feel free to contact us.   

  

* For defective merchandise, please return it within 7 Days, authorization is required.  We will send you a new machine free of charge.

* All other returns are not allowed.

 

 

ATTENTION, please follow the PAYMENT INSTRUCTION to expedite the shipping process:

 

    (1) Buyer must pay immediately.

    (2) International shipment must have phone number for express mail.

    (3) Any more questions please feel free to contact us.

  

 We are a MASTER GRADE authorized dealer