We deliver the packages to you using a DHL courier service, most packages are dispatched the same day, so these usually arrive at our customers (in Germany) within two days of ordering.
We also deliver to Packstations.
If shipping costs are calculated multiple times when placing your order, please contact us and we will refund your money.
If you wish to return the goods to us, we will create a letter for you, which you can drop off at the post office or a DHL branch.
1) How does the refurbishment process work?
Every product we offer has been thoroughly tested and prepared for sale by our team.
The unit has been thoroughly cleaned.
All data has been completely erased using special software.
The product has been carefully inspected and damaged components have been replaced with new ones, so we can guarantee that it is 100% technically functional.
The batteries in the devices have been tested and are functional (see the respective product description for more information on the batteries).
Our devices are ready to go.
2) Where do the devices come from?
All equipment available in our listing comes exclusively from legal distributors.
We buy them from companies - most of them are lease returns or display pieces.
3) Will I receive a VAT invoice?
We invoice each of our products with the VAT applicable in the country of delivery..
Companies with a valid VAT number within the EU are requested to contact us before purchasing.
A net invoice (excluding VAT) can only be issued after positive verification by the service provider.
4) Is there a warranty on the devices offered?
We come with a 12 month warranty on each device.
The batteries in laptops come with a 3 month warranty.
Should there be a problem, our professional technical support will do everything possible to find a solution.
5) Which components are installed?
Due to the wide variety of hardware offered, we cannot guarantee a specific brand of components such as RAM or hard drive.
6) How is memory (RAM) configured?
RAM configuration is random (e.g. 2×4GB, 2×8GB, 1×32GB).
If this is crucial to you, please contact us.
7) What keyboard layout will I receive?
The laptops will be shipped with a random keyboard layout (QWERTY / AZERTY / QWERTZ). The package comes with stickers to customize the layout.