Welcome to Golds Pharmacy. Your safety and satisfaction are our priority. Please take a moment to read our Returns Policy, Delivery Information, and Purchase Restrictions before placing your order.
Dispatch Time – All orders will be dispatched within the timeframe stated on the product listing.
Delivery Services – We use Royal Mail or Evri, depending on the size of your parcel, your location, and delivery timescales.
Delivery Responsibility – Once dispatched, your order will be in the hands of the courier. While we do our best to meet expected timeframes, delays outside our control may occasionally occur.
In line with the General Pharmaceutical Council (GPhC) regulations, we accept returns under the following conditions:
Timeframe – Returns are accepted within 14 days of purchase.
Condition of Item – Items must be unopened, unused, and in their original packaging.
Reason for Return – A valid reason is required for any return (e.g., faulty, incorrect item supplied).
Exclusions – For safety reasons, some items cannot be returned (such as prescription medicines, refrigerated products, or controlled medicines) unless faulty or sent in error.
👉 Please contact us before sending any item back to confirm whether your return is eligible.
To ensure safe supply of medicines:
Some products have maximum quantity limits.
If you order more than the permitted amount, our pharmacist will review your order.
The pharmacist may contact you to confirm your reason for purchase and may request relevant medical history before approval.
If your order does not meet safety or regulatory requirements, it may be rejected and refunded.
Your health and safety always come first.
📩 If you have any questions about our delivery, returns, or ordering process, please get in touch with our customer service team.