Payment Method
We accept payments through all major methods supported by eBay.
Orders will be shipped directly to the address provided in your eBay account. Please ensure your shipping details are up-to-date before completing your purchase.
Note: The total price does not include any applicable customs duties, taxes, or import fees. These charges are the responsibility of the buyer and may be collected upon delivery in accordance with local regulations.
Why does my order was charged with additional postage?
Your eBay registered postcode determines your shipping rate. This rate is displayed near the sale price when you are logged into your account. It displays as either as FREE or a $ figure.（Postage fee is free for most area except remote or offshore area）.Before placing order, please be reminded that an additional AU$4.99-126.99（Not for Expedited Logistics）shall be charged by the logistic agency per-package for remote areas.
Shipping and Handing Time
Handling Time: We strive to process all orders within 24-48 hours (excluding weekends and holidays) after payment is confirmed. Your order will be dispatched as soon as it is prepared.
Shipping Method & Delivery: We use reliable shipping carriers to ensure your item arrives safely. Please refer to the shipping options and estimated delivery times provided at checkout.
Important Notes:
Once your item is shipped, you will receive a notification email with the tracking number.
We are not responsible for delays caused by the shipping carrier, or incorrect address information.
For urgent matters or unexpected delays in processing your order, we will contact you directly via eBay Messages. Please ensure your contact information is current.
Important Shipping Note:
Carrier tracking updates can sometimes be delayed.
If you see no movement for a long time or if the item is markedly past the delivery estimate, please reach out.
Always contact us first via eBay Messages before opening any case. We are best positioned to resolve this quickly for you!
Returns
We accept returns and exchanges within 30 days of delivery.
Process:
1. Please message us first via eBay Messages to request a return or exchange.
2. Once approved, ship the item back using a trackable method.
Details:
Refunds: Issued to your original payment method after we receive the returned item.
Exchanges: We will ship the replacement after receiving your return. For accessories exchanges, please include your new preference in your message.
Shipping: Buyer is responsible for return shipping unless the return is due to our mistake.
Contact us with any questions at firstly!
Feedback
Feedback Appreciation:
We value your honest feedback! If you are happy with your item and our service, please take a moment to leave us a positive rating (Positive feedback + Full 5 Star Rating). It helps us grow and lets other buyers shop with confidence.
Our Promise:
We will automatically leave positive feedback for you as soon as your payment is successfully processed.
Problem? We're Here to Help!
Your complete satisfaction is our priority. If anything is not as expected, please contact us via eBay Messages before leaving feedback. We will work promptly to resolve any issue to your satisfaction.
Thank you for supporting our business!
Contact us
As a full-service and professional eBay seller, your satisfaction is our top priority. We are committed to providing a seamless shopping experience from browsing to after-sales support.
Official Contact Channel:
For any pre-sale inquiries, order-related questions, or post-purchase support, please contact us exclusively through eBay Messages.
Our Commitment:
Quick Response: We aim to respond to all messages within 12-24 hours on business days.
Expert Assistance: Our dedicated support team is trained to provide accurate and helpful solutions.
eBay Policy Compliance: All communication and transactions are securely handled within eBay’s platform to ensure your protection.
For Efficient Help: Please include your eBay username and order/item number when messaging us. This allows us to assist you promptly and accurately.
Thank you for choosing a trusted seller. We look forward to serving you!
