International Shipping & Import Duties

For international shipments, especially orders shipped to the United States, we generally use FedEx. Please note that any invoice you receive from FedEx or UPS during transit or after delivery is for import duties, taxes, customs clearance fees, or brokerage fees, not for shipping charges.

All shipping costs have already been fully paid by us. However, import-related charges are determined by the destination country and are the buyer’s responsibility. Each courier processes and bills these charges differently. FedEx may send the invoice while the package is in transit, at the time of delivery, or several days after the package has been delivered.

For questions regarding these charges or invoices, please contact FedEx or UPS directly.

Important Shipping Update:
Due to extremely high UPS brokerage and tariff fees, we will no longer use UPS for international shipments, especially to the USA.

If you require UPS shipping, please contact us before placing your order.

Thank you for your understanding and support.

To ALL US Customers,

Due to recently implemented U.S. government tariffs, all international shipments entering the United States are now subject to import duties of up to 35%. These tariffs are applied at the point of entry by U.S. Customs and are not included in the price of your purchase or shipping fees.

Please be aware that:

·       The final duty amount will be determined by U.S. Customs based on the product category and value.

·       You may be required to pay this fee before your package can be delivered.

·       These charges are the responsibility of the recipient.

·       Return will not be accepted because of tariffs.

We understand that this change may cause some inconvenience, and we appreciate your understanding and continued support. If you have any questions or need assistance, please do not hesitate to reach out to our customer service team.

Please note: I've seen some customer reviews mentioning blurry, hazy, or washed-out images at night. Switching between Color, Black & White, and Auto modes may help. According to Reolink’s troubleshooting guidance, this can be caused by dust or smudges on the dome, infrared lights obstructed by the camera base, or reflections from nearby walls and shiny surfaces. Cleaning the dome and adjusting the camera angle or location may improve nighttime image quality.

• 12MP UHD & 145° Wide Angle: Immersive yourself into unparalleled clarity with 12MP ultra-high-definition, so you can capture every frame in rich detail. With a 145° wide-angle lens, you can cover wider areas of your property, leaving no threats hidden in corners.
• Color & IR Night Vision: From vibrant color night vision with adjustable 3000K warm lights to powerful 30m infrared LEDs, these cameras offer clear visibility day and night, ensuring peace of mind in any lighting conditions.
• Smart Detection & 2-Way Talk: Detect human, vehicle, and animal movement with AI technology. Get alerted with sirens and spotlights, and communicate through two-way talk for comprehensive home security.
• Optimized Structural Design: Our camera features IK10 vandal-proof and IP67 waterproof ratings, along with durable all-metal construction for reliable outdoor use. Easily adjust the angle with the built-in rotating bracket for optimal coverage (PT control not supported via app or client).
• Plug-and-Play PoE & 2TB HDD for 24/7 Recording: Simplify installation with PoE, requiring just one cable for power and data transfer. The 2TB HDD ensures ample storage for continuous 24/7 recording, offering peace of mind.