• We will dispatch your order within 24 hours from Melbourne on weekdays in Victoria after your payment is cleared.
• Unless specified earlier, all parcels will be posted with Authority to Leave. If you do not agree with ATL, please leave a note on the order.
• We request you to provide a formal business address for all heavy items. A single item over 30kg is considered a heavy item. A business run from a residential building is still considered a non-business address. Failing to provide a formal business address may result in cancellation of your order.

• We are located in Sunshine West, Melbourne. If you want to pick up your order from us directly, please follow eBay's pickup guidelines.
• Please do not ask for the pickup address before you place the order. We will not respond to this question due to eBay's selling guidelines.

• Unless otherwise stated, we offer a 12 month warranty on all products from the date of purchase. This cannot be excluded under Australian Consumer Law. The warranty period for commercial use is 6 months.
• You are entitled to a replacement or full refund for a major failure of our product. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality.
• Our warranty does not cover damage caused by normal wear and tear, accidents, misuse, heavy use, neglect, lack of maintenance, incorrect voltage, power surges, tampering, unauthorised repairs, incompatible accessories, natural disasters, or operation outside the instructions.

Buyers have up to 30 days to return the product if the product is defective or faulty, and we will pay the return postage. We will either offer a refund or an exchange. Change-of-mind returns are also accepted within 30 days as long as the package is not opened and the item is not used, but the buyer needs to pay return postage. When we issue a refund, we will deduct the original postage. All returns must be sent back in original condition with everything included in the package. A restocking fee up to 30% may apply if the item is not returned in original condition, such as missing accessories, damaged packaging, or other issues.

If you place an order by mistake, please contact us via eBay message as soon as possible before we post your item. If you contact us after we dispatch your order, you will need to post the item back at your own cost to cancel the order. A restocking fee or handling fee may apply.

Please use the eBay Messaging System to get in touch with us.

We will leave positive feedback once your order is received. Please also leave us five-star positive feedback if you are happy with the item.

Please do not leave negative feedback without contacting us first. Our team is always here to help resolve any issues.