International Shipping & Import Duties

For international shipments, especially orders shipped to the United States, we generally use FedEx. Please note that any invoice you receive from FedEx or UPS during transit or after delivery is for import duties, taxes, customs clearance fees, or brokerage fees—not for shipping charges.

All shipping costs have already been fully paid by us. However, import-related charges are determined by the destination country and are the buyer’s responsibility. Each courier processes and bills these charges differently. FedEx may send the invoice while the package is in transit, at the time of delivery, or several days after the package has been delivered.

For questions regarding these charges or invoices, please contact FedEx or UPS directly.

Important Shipping Update:
Due to extremely high UPS brokerage and tariff fees, we will no longer use UPS for international shipments, especially to the USA.

If you require UPS shipping, please contact us before placing your order.

Thank you for your understanding and support.

To ALL US Customers,

Due to recently implemented U.S. government tariffs, all international shipments entering the United States are now subject to import duties of up to 35%. These tariffs are applied at the point of entry by U.S. Customs and are not included in the price of your purchase or shipping fees.

Please be aware that:

·       The final duty amount will be determined by U.S. Customs based on the product category and value.

·       You may be required to pay this fee before your package can be delivered.

·       These charges are the responsibility of the recipient.

·       Return will not be accepted because of tariffs.

We understand that this change may cause some inconvenience, and we appreciate your understanding and continued support. If you have any questions or need assistance, please do not hesitate to reach out to our customer service team.

• 【2K 4MP Ultra HD Head-to-Toe View】: The Reolink Battery Video Doorbell Camera delivers 4MP (2048×2048) resolution with a 1:1 Head-to-Toe view (150°×150°×180°), showing more from visitors to packages. HDR and night vision ensure clear images day and night.
• 【Smart Detection & Instant Alerts】: No subscription needed for AI smart detection of people, vehicles, animals, and packages. Receive real-time image alerts via the app, with up to 25 rich notifications per day on the free plan.
• 【Wireless & Wired Power Options】: Supports battery and wired power. Battery mode offers easy installation and up to 10 months of use on a single charge. Wired mode enables 24/7 recording with pre-recording and requires 8–24VAC power.
• 【Dual-Band WiFi & Flexible Storage】: Supports 2.4/5GHz WiFi for stable connection. Local storage without subscription includes Reolink Home Hub, NVRs, FTP, and SD card (up to 512GB), all with encrypted data protection. Reolink Cloud storage is also available.
• 【Voice Changer & Preset Messages】: Enjoy real-time two-way communication with visitors. Use voice changing to disguise your voice for privacy, or send preset/custom replies. Receive instant video call notifications when someone rings the doorbell.
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• 【𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐍𝐨𝐭𝐞】: 𝐖𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐑𝐞𝐨𝐥𝐢𝐧𝐤 𝐂𝐡𝐢𝐦𝐞 𝐏𝐥𝐮𝐬 𝐟𝐨𝐫 𝐟𝐮𝐥𝐥 𝐜𝐨𝐦𝐩𝐚𝐭𝐢𝐛𝐢𝐥𝐢𝐭𝐲, 𝐍𝐎𝐓 𝐜𝐨𝐦𝐩𝐚𝐭𝐢𝐛𝐥𝐞 𝐰𝐢𝐭𝐡 𝐑𝐞𝐨𝐥𝐢𝐧𝐤 𝐂𝐡𝐢𝐦𝐞. It is not recommended to use it with third-party mechanical chime.