Old Mill Saddlery is a leading equestrian retailer based in the United Kingdom.

The strengths of our business comes from our core values - providing our customers with a quality shopping experience, outstanding customer care and selling only quality products at excellent value.

Just like you, horses are a big part of all of our lives and we face the same problems that you do; horses that just won’t load, cheeky ponies, escape artists, injuries, behaviour problems, moody mares and everything in between.

We couldn’t imagine a life without our horses and our experienced team are on hand to offer friendly, honest and knowledgeable advice. Our team are happy to help; no question is too silly and no request is too much. Simply contact us with any of your queries.

If you have found that the item you have purchased is unsuitable you can return it to us within 30 days of receiving it.

Returns are at the customer’s expense and we advise that you retain your proof of postage. Old Mill Saddlery does not accept any liability for goods lost in the post or by a courier when being returned by a customer

Goods returned to us must be unworn, unwashed and in their original packaging. Personalised items are non-returnable. All returns should be appropriately packaged. We are unable to accept returned goods if the manufacturers packaging (i.e. shoe box) has been used as the outer postal packing, as we are then unable to offer the goods for resale. Please also note that any documentation fixed to the item and/or it's packaging will incur a repackaging fee of 5% or equivalent to £5.

Returns Address;

Returns Department

Old Mill Saddlery Ltd

110 Larne Road,

Ballycarry,

County Antrim,

BT38 9JN

We aim to provide our customers with an unparalleled service that is second to none. We deliver worldwide and aim to provide speedy, yet reliable dispatch to our customers.We aim to dispatch all orders that are in stock within 1 working day. This may vary during peak periods. Most orders to the UK or Ireland will be dispatched on either a 24hr or 48hr service. Items that are personalised, made to order or are awaiting stock are dispatched within one working day of receipt of the item.

In the unlikely event that your item is out-of-stock, we will notify you within one working day via email.

We are pleased to offer a Next Day Delivery Service to the UK (including Northern Ireland) and Ireland. Orders qualifying for Next Day Delivery must be placed before 1pm. We cannot guarantee Next Day Delivery to Special UK areas including the following post codes AB30, 31, 33-38, 41-45, 51-56, 63, DD8-9, DD10, FK8 3, FK17-21, IV4-9, 63, PH10, 11, 13, 14, TD15 2, HS1-9, IV1-3, IV10-12, 15-20, 30-32, 36, IV13-14, IV21-28, IV40-56, KA27* AND KA28*, KW1-3 AND 5-14, KW15*, KW16-17*, PA20-49 AND 62-78 AND PA80, PA60, 61, PH19-26, 30-44, 49, 50, ZE1-3**, TR21-25.

Orders placed after 1pm with a Next Day Delivery Service, will be dispatched on a next day service on the next working day. Please note, orders placed on a Thursday after 1pm or on a Friday before 1pm are not guaranteed for Saturday delivery, on some occasions these orders may be delivered up until Monday. This is due to couriers only offering a half day service on a Saturday.

In the event that there is a delay with your order we will contact you to notify you, so please ensure the contact information that you have provided is up-to-date. If the revised date is unsuitable simply let us know and we will cancel and refund your order.