International Shipping & Import Duties
For international shipments, especially orders shipped to the United States, we generally use FedEx. Please note that any invoice you receive from FedEx or UPS during transit or after delivery is for import duties, taxes, customs clearance fees, or brokerage fees?not for shipping charges.
All shipping costs have already been fully paid by us. However, import-related charges are determined by the destination country and are the buyer?s responsibility. Each courier processes and bills these charges differently. FedEx may send the invoice while the package is in transit, at the time of delivery, or several days after the package has been delivered.
For questions regarding these charges or invoices, please contact FedEx or UPS directly.
To ALL US Customers,
Due to recently implemented U.S. government tariffs, all international shipments entering the United States are now subject to import duties of up to 30%. These tariffs are applied at the point of entry by U.S. Customs and are not included in the price of your purchase or shipping fees.
Please be aware that:
· The final duty amount will be determined by U.S. Customs based on the product category and value.
· You may be required to pay this fee before your package can be delivered.
· These charges are the responsibility of the recipient.
· Return will not be accepted because of tariffs.
We understand that this change may cause some inconvenience, and we appreciate your understanding and continued support. If you have any questions or need assistance, please do not hesitate to reach out to our customer service team.
1) Only when the dock station is connected to a Thunderbolt 4/Thunderbolt3 or USB 4 port can it support dual displays.
2) When a M1/M2/M3 Macbook or tablet or a full-function USB-C computer is connected, it only supports a single display.
Why won't my Dock-connected keyboard wake up my Macbook when it sleeps?
When the Mac enters into sleep mode for more than two hours, you need to double-click instead of single-clicking any keys on the keyboard to wake it up.
Can I charge the device via the USB-A or Thunderbolt 4 ports?
1) The USB-A port is mainly used for data transmission, and the charging speed will be very slow（7.5W）.
2) The charging speed of Thunderbolt 4 is 15W, and only supports charging some low-power devices.
How to deal with a black screen and display flickering when connecting to an external monitor?
1) Please unplug and plug the Thunderbolt ports, and ensure there is an interval of more than 3 seconds.
2) Please try to lower the resolution and refresh rate.
3) Try another Thunderbolt cable.
4) Restart the laptop.