International Shipping & Import Duties

For international shipments, especially orders shipped to the United States, we generally use FedEx. Please note that any invoice you receive from FedEx or UPS during transit or after delivery is for import duties, taxes, customs clearance fees, or brokerage fees?not for shipping charges.

All shipping costs have already been fully paid by us. However, import-related charges are determined by the destination country and are the buyer?s responsibility. Each courier processes and bills these charges differently. FedEx may send the invoice while the package is in transit, at the time of delivery, or several days after the package has been delivered.

For questions regarding these charges or invoices, please contact FedEx or UPS directly.

Important Shipping Update:
Due to extremely high UPS brokerage and tariff fees, we will no longer use UPS for international shipments, especially to the USA.

If you require UPS shipping, please contact us before placing your order.

Thank you for your understanding and support.

To ALL US Customers,

Due to recently implemented U.S. government tariffs, all international shipments entering the United States are now subject to import duties of up to 30%. These tariffs are applied at the point of entry by U.S. Customs and are not included in the price of your purchase or shipping fees.

Please be aware that:

·       The final duty amount will be determined by U.S. Customs based on the product category and value.

·       You may be required to pay this fee before your package can be delivered.

·       These charges are the responsibility of the recipient.

·       Return will not be accepted because of tariffs.

We understand that this change may cause some inconvenience, and we appreciate your understanding and continued support. If you have any questions or need assistance, please do not hesitate to reach out to our customer service team.

• Entry-level NAS Home Storage: The UGREEN NAS DH4300 Plus is an entry-level 4-bay NAS that's ideal for home media and vast private storage you can access from anywhere and also supports Docker but not virtual machines. You can record, store, share happy moment with your families and friends, which is intuitive for users moving from cloud storage, or external drives to create your own private cloud, access files from any device.
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• 【Important Before You Buy】 1. Storage Capacity: The advertised capacity is based on using RAID 0 with compatible drives. Storage drives are not included. Please purchase HDDs/SSDs from a third party. 2. Speed: Actual transfer speeds may be lower depending on your router, CPU, drive, and file size. 3. Internet Connection: DH4300 Plus supports wired Ethernet only and does not support Wi-Fi. Applications: DH4300 Plus does not support virtual machines but supports Docker. Plex can be run via Docker.