Devanti Electric Fireplace Fire Heaters 2000W

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Terms & Conditions

ð¡ï¸ Australian Warranty & Support

• Official Retailer: We are an authorised retailer for all brands we carry. Every product includes a full 12-month manufacturer's warranty.

• 5-Star Support: Have a question? Our friendly Australian-based team is here to help. Please reach out via eBay Messages anytime for a prompt response!

ð Shipping & Delivery

• Fast Dispatch: Most orders are dispatched from our Australian warehouses within 24â48 hours.

• Tracked Shipping: We provide tracking for every order so you can follow its journey.

• Free Shipping: We offer free shipping to most major metropolitan areas.

• Delivery Locations: Due to the size and dimensions of the item if we can not deliver to PO Boxes, Parcel Lockers, or Australia Post collection points, then we will contact you for an alternative or issue a full refund.

• Remote Areas:  Living in a remote area? We recommend reaching out to us to confirm exact shipping costs before you buy. While our checkout provides a shipping estimate, some regional postcodes may require additional fees or have delivery limitations. If any adjustments are needed, or if we are unable to ship to your specific location, weâll let you know right away and provide a full refund.

Estimated Delivery Times (Post-Dispatch):

• VIC: 3â8 business days

• NSW, SA, ACT, QLD: 5â10 business days

• WA, NT, TAS: 7â14 business days

Note: These dates are estimates provided by couriers. While most items arrive on time, external factors like weather or peak periods can cause minor delays. If your item is slightly late, please allow a few extra daysâwe are always here to help track it down for you!

ð Returns & Refunds

We want you to love your purchase! If something isn't right, we offer a 30-day return policy.

How to start a return: Please contact us directly via eBay Messages before opening an official request. This allows our team to provide the fastest resolution, whether itâs a replacement part, a technical fix, or a return label.

• Damaged or Faulty Items: If your item arrives damaged or develops a fault, please send us a clear photo and a short video. We will provide a free return label and a full replacement or refund.

• Change of Mind: We accept returns if the item is unused and in its original, resellable packaging.

  • Buyers are responsible for return postage.

  • A restocking fee of up to 20% applies to cover processing and repackaging costs.

  • Mattress Policy: For hygiene reasons, we cannot accept change-of-mind returns for mattresses once the vacuum-sealed packaging has been opened.

ð¦ Order Cancellations & Stock

• Cancellations: If you need to cancel, please use the "Request Cancelation" button on eBay immediately. Our system is automated for fast dispatch; once an order reaches our fulfillment center, we may not be able to stop it, and standard return conditions will apply.

• Stock Availability: We strive for real-time accuracy, but on rare occasions, high demand can cause stock delays. If an item becomes unavailable, we will notify you right away to offer an alternative or a full refund.