1. If you send a videotape that contains copyrighted material (such as: TV show, Movie or Video Game Play), those portions of your videotape will not be transferred.
2. If you send a videotape that contains mold or mildew, it will not be transferred. These substances can build up on tapes that were stored in humid environments, such as basements and garages. These substances can damage our equipment.
3. If you send a videotape that has physically damage to the plastic shell, spools, gears, or tape ribbon, it will not be transferred.
4. If you send a videotape that contains any questionable or inappropriate footage, it will not be transferred.
5. If your Videotape footage was recorded with a camcorder or VCR purchased outside of North America: (United States, Canada & Mexico), then your footage was recorded in either the PAL or SECAM video standard, and we cannot accept your Videotapes.