
Delivery
We dispatch from our UK warehouse five days a week, using Royal Mail, DPD or DHL in the UK depending on the item and service. We also post to the EU and the United States.
Postage options and costs are shown in the Postage section of this listing. For orders outside the UK, any import duty or local taxes are shown at checkout or collected by the carrier on delivery. Once dispatched you'll get a tracking number - carriers can take a little time to show the first update.
Please check your address carefully. If it needs changing, message us straight away - we can't change it once the parcel has left our warehouse.
Returns
Return any item within 30 days of delivery. Change-of-mind returns must be unused and complete, in the original packaging with all accessories. Who pays return postage is shown in the Returns section of this listing - please use a tracked service.
Faulty, damaged or not as described? Open a return through eBay with photos or a video and we'll arrange a free return and offer a repair, replacement or refund.
Warranty
Brand new items come with the standard manufacturer warranty unless stated otherwise.
Refurbished devices come with a 12-month XTEC warranty.
Support
Questions before or after you buy? Send us a message through eBay and our UK team will get back to you.
Refunds are made to your original payment method within 14 days of us receiving and checking your return.