Materials that cannot be engraved: Non-combustible materials such as: metal (without paint coating), flame-retardant materials, transparent plastic, mirrored surfaces, and highly reflective items;
Tax and customs
Taxes may apply to imported goods/services and are subject to national laws.
Buyers pay for the tax and customs/duties. We do not cover any tax and customs/duties in the price and shipping fee. Please contact your local customs office for details and information if you would like to know about taxes and duties.
If you need any help, just contact us.
Shipping and tracking We will arrange the shipment within 3 days after confirming the payment and your receiving information (including your Full name, phone number, address, postal code etc.) is confirmed.
The package is shipped from China Mainland. We will send you the tracking number for all orders and you can track the package via the website.
Speedpak shipping: --About 7-20 working days per different countries. Expedited shipping DHL, UPS, Fedex, or others---About 3-10 working days per different countries.
Tips:
We accept returns & replacements within 30 days from the day the customer receive the products, please make first contact within 30 days from receiving the order. Products should be returned in original condition. （If the customer does not cooperate in verifying whether the product has a malfunction and still requests a return, we will not provide a return label or shipping cost.）
As a benefit to our customers, we also provide repair within 3 Months from the day when this item is shipped out, after repair is done, we will send you the item, but the customer should pay both shipping ways.
Feedback: 1) Your Feedback is really important to us, please take a few seconds to leave great feedback if you are satisfied with our product or service, thank you so much! 2)We always offer the lowest price for best goods and service to you. 3) Please contact us before leaving neutral (3 stars) or negative (1-2 stars) feedback. We will try our best to solve the problem and leave you a happy shopping mood here. Thank you!
