Payments for our eBay listings are managed by eBay through your account. All listings are set for immediate payment, with the exception of auctions, where payment is expected within 3 days

Please note that due to poor buyer behaviour with regard to cancellation requests, these will be left to eBay's automated process, meaning a minimum of 3 days before these are processed. This is due to the additional administration work rectifying these. We will consider processing these sooner manually if contacted with an explanation for the cancellation

Purchases through eBay and directly from our websit are treated seperately and we are not able to discuss website purchases through our eBay account. Please contact us through the appropriate channels.

Shipping Service

Our main delivery service is Royal Mail, for a safe and reliable service.

All items are tracked, so loss or damage during transit can be confirmed and reimbursed, providing protection for both parties.

We offer flat-rate shipping options, meaning you save by combining all items from our store. We do not offer 'Free Postage', as this only hides the shipping cost in the item price.

International shipping

eBay's Global Shipping Program will provide a quotation for shipping and import charges based on the estimated size, weight and value of your order.

We can assist international buyers with multiple purchases, by creating a pre-prepared bundle, where the exact size, weight and value of the items is used to provide accurate rates. Contact us with details of your order and we will work this out for you to minimise shipping costs.

Packaging

We stock a large range of pre-selected, modular cardboard boxes, with a focus on eco-friendly, paper dunnage material. Using the most appropriate packaging for safer delivery.

Returns

We understand mistakes can be made, such as the wrong items being bought or sent in error. We will always reward honesty rather than anyone trying to abuse eBay's return policy to their advantage. As we deal with collectibles, returns must be agreed within 14 days and provided in original state. However we will apply reasonable common sense with how items may have been opened to determine an issue.

Warranty

We take great care in packing our products, but understand things can go wrong due to external elements. Please contact us should you have any issues with products received, as soon as possible, so we may address this.

We will uphold a standard electrical warranty on all electrical goods. As an anti-fraud prevention, a unique code from each item is recorded with your order, and provides limited cover against manufacturing defects, as long as this code is validated with the unit. Please contact us if you need more information.