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Special statement
We have an ample supply of all items in our store. If you require additional quantities, please do not hesitate to contact us. Furthermore, if you need any other parts that are not listed in our inventory, please feel free to reach out to us. We offer a wide range of printer accessories, some of which may not be currently listed. Simply send us a message, and we will assist you in finding the specific item you need.
SHIPPING & HANDLING
International Post Airmail:
We charge a fixed fee for Shipping & Handling, which covers packing, warehousing, distribution, order handling, and processing expenses. Upon receiving payment, we will ship the item to you within 24 hours. The parcel containing the item will be sent from either Hong Kong or China via Flat Air Mail or Registered Air Mail.
Typically, delivery takes 1-2 weeks (maximum 3 weeks). Please note that buyers are responsible for any additional COD charges, VAT, customs fees, or import duties, if applicable.
We kindly request your understanding that the shipping charge encompasses various costs beyond the actual shipping expenses, such as stock fees, human resources, eBay final value fees, listing fees, insurance fees, packaging material fees, handling fees, and more. Your support in accepting the shipping charge is greatly appreciated as it enables us to continue providing quality service.
PAYMENT METHODS
We accept most payment method. If you have payment problem, please send a message to contact us. In normally, we will reply you in 24 hours in working days. Payment should be made within 14 days since the winning of the first item.
Non-paying winners will be reported to eBay. Serious bidders only please. Please email us with any questions you may have during the transaction.
TERMS OF SALES
Our top priority is customer satisfaction. All products undergo quality checks and are in good condition when shipped to our customers. In the event of a defective or damaged product upon arrival, or if the wrong product was shipped, please contact us immediately. Returns are accepted within 30 days of the delivery date, provided the item is in its original new condition with attached tags and packaging intact. Please note that altered or worn items cannot be returned. Return shipping costs are the responsibility of the buyer.
Please contact us first if you have any problems/questions/concerns. We will be happy to resolve any issues you may have in a cordial and friendly manner.
Your positive feedback is highly appreciated, and we will reciprocate the same. We kindly request that you refrain from leaving negative feedback without communicating with us first. Please allow up to 1 business days for us to respond.
CONTACT US
Please use "Ask Seller a Question" link to contact us for any queries. We normally reply to every message within 24 hours.
NOTICE:
If you print a test page and notice some lines are missing, don't worry. This could be due to air entering the print head pipe during transportation, or there might be air trapped in the ink cartridges or the Continuous Ink System (CIS).
If you're using a CIS (Continuous Ink System), please ensure it's positioned higher than the printer by at least 2cm. You may observe ink leaking into the ink cartridges, followed by the print head entering standby mode. After 2 minutes, adjust the CIS to the same level as the printer, attempt to clean the print head, and you should see an improvement in the test page with some lines appearing. If you require high-quality printing immediately, continue cleaning. If the printing quality is acceptable, keep the printer powered on and in standby mode. After 24 hours, the quality should improve. As you continue printing, the quality will gradually improve even further.
If you're using ink cartridges, please power on the printer and keep it in standby mode. After 24 hours, try executing the print head cleaning function. Standby for 30 minutes, clean the print head, standby for another 30 minutes, clean the print head again, and repeat this process. You'll notice the printing quality improving with each cycle.
If you have any questions, please don't hesitate to message me.
