FAQ

Q1: How to choose the Right Bulb Type?
1. Check your owner's manual, the part number on your original bulbs or search "automotive bulb look-up" online.
2. Select your vehicle model in the filter system of the product detail page to double check the fit.
3. If you are unsure your bulb type, please do remember send message to tell us your car make, model, year and other information which is helpful to check bulb type. for example:
2004 Ford F-150, high/low beam
2015 RAM 1500 with projector-type, high beam

Q2: How to install the bulbs easier?
1. Only 10mins to plug and play then finished installation.
2. Watch and follow the video or pictures of installation

Q3: How to solve that the bulbs doesn't fit?
1. Please make sure the bulb type you ordered,the bulb type may be wrong.
2. Please email us that the Year, Make ,Model of your car and depict the problem details with pics. Our Customer Support Team will give you a guidance as soon as possible and offer a choice of a new bulb if the problem cannot sovle online communication.

Q4: Will this bulb give error code or tend to flicker，or neither side lighting up, or work inconsistantly?
Check the headlight fuses, and then check the ballast plugs to insure correct installation.
If this doesn't work, there may be a voltage problem with the vehicle. You probably just need a relay or capacitor.

Q5: I bought the wrong items/ the items were not compatible with my vehicle.
Please contact us via ebay message to get quick support.

Q6: Do I need to mention the Year, Make and Model in the notes when place order?
A: YES. Please include the Year, Make, and Model in the notes section during checkout to ensure you receive everything needed for your kit!

Q7: WARNING ABOUT POLARITY
Unlike halogen bulbs, LED are polarity sensitive.
BEFORE you start your LED kit installation, verify the polarity on your vehicle by simply plugging the LED bulb into your vehicle socket.
- if your light turns on, please proceed to install both bulbs onto your vehicle.
- if your light DOES NOT turn on, disconnect the bulb and flip the socket in order to reverse the polarity (this will not damage your vehicle electrical system in any way). Once you made sure the LED bulb turns on, please proceed to install both bulbs onto your vehicle.

Note: There is no convention when it comes to polarity. Different car manufactures have different polarity setup, even within the car model the polarity setup on your low beams and high beams might be different.

 

Payment
Variety of payment methods are accepted, such as credit, debit, gift cards, Apply pay, Google Pay, Paypal and Paypal Credit.
We only ship to the confirmed shipping address given with the payment.
If you want to ship to other address, please change your shipping address before you make payment.
To avoid initiating an unpaid item claim, please pay within 7 days.

 

Shipment and Warranty
1. If you have any questions before or after your purchase, please send us an email first, we will get back to you within one business day Please be patience.
2. After the payment is completed, we will send the item within 1-3 days. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you.
3. If you are not satisfied with your purchase, you can return the item for refund or replacement/exchange within 30 business days.
4. Nighteye/Novsight led bulbs offer 2-Years for repair warranty.

-- Working time
From 09:00 AM to 18:00 PM,Monday to Friday.All message will be replied within 24 hours.