PRODUCT DETAILS: This greeting card measures 148mm x 148mm. It is printed on premium-quality white 300gsm cardstock with a matt finish and supplied with a white envelope. Due to varying screen resolutions, the colours you see on your screen may differ slightly from those in the finished product.
PERSONALISATION: This item can be personalised with any age, relationship, and name. Please confirm your details in the personalisation box and double-check that they are correct before submitting. If required, specific details (e.g., name) can be omitted. If no details are added, it will simply read as shown in the listing, without personalisation. The inside is blank for you to handwrite a personal message. Sorry, we are unable to print or handwrite a message on the inside of the card.
DELIVERY POLICY: All orders placed Monday to Friday before midday (excluding bank holidays) are dispatched the same day via Royal Mail directly to the buyer, with proof of postage.
· FREE DELIVERY is sent second-class and does not include a guaranteed delivery date. The estimated delivery date provided by eBay is a guideline only and does not guarantee delivery by the date shown.
Please note that Royal Mail now delivers second-class mail only on alternate weekdays and is experiencing significant delays. In many cases, items arrive 8 to 10 days after the estimated delivery date; this should be taken into account before placing an order. To avoid disappointment, please do not rely on eBay's estimated delivery dates, as they are unreliable, and we cannot change them or control delivery once the order has been shipped. Free delivery is offered as standard. By not selecting a tracked delivery service, you acknowledge that your order may arrive after the estimated delivery date and agree to accept the associated risks. We cannot accept responsibility for any delays outside of our control caused by Royal Mail. The tracking number provided for second-class deliveries is a proof-of-shipping number and will not be recognised by the Royal Mail online tracking service.
· GUARANTEED TRACKED next-day before 13:00, 24-hour and 48-hour delivery options are available at checkout. If you require your item by a specific date, we strongly advise selecting a tracked delivery service. A tracked service provides peace of mind by guaranteeing your item arrives on the specified date before the occasion.
RETURNS AND REFUNDS POLICY: Upon receipt of payment, all items are custom-made to order. Therefore, we are unable to accept requests to cancel, change, or return items, except in cases of our error. We hold ourselves to a high standard and strive to meet buyer expectations. If, for any reason, you are not satisfied with your order due to our error, please message us within 24 hours of receipt with a photo clearly showing the defect, and we will provide a replacement. Items lost in transit are non-refundable, but replacements will be dispatched 5 business days after the estimated delivery date.
CUSTOMER SERVICE: If you have any questions or are looking for a design with a specific character or theme that is not listed, please don't hesitate to contact me. Our friendly and reliable design team will be happy to work with you to create something special just for you! We reply to messages via our administration office, which is open Monday-Friday (excluding bank holidays) from 10:00 to 14:00.