We accept all of the standard payment options offered at eBay checkout.
To provide a safe experience, eBay only allow payment methods that offer strong protection for buyers and sellers.
Deliveries take place between 7am and 9pm on your delivery day. Unfortunately, Artificial Super Grass cannot guarantee any specific delivery times throughout the day as all deliveries are carried out by an external courier.
Artificial Super Grass will not be held liable for any re-delivery charges if delivery is not able to be carried out.
Although highly unlikely, it is possible that products can get damaged in transit. If your order does arrive damaged, please contact us immediately via email with photographs to back up your claim.
Once you have signed or acknowledged your delivery, you are accepting the goods have been delivered in perfect condition. We will not be able to make a claim on your behalf for damages if the courier can provide us with evidence that you have accepted the delivery. Our delivery driver will take photos of each individually delivered item.
We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors.
The company operates a 30-day return policy in line with the Consumer Rights Act of 2015. If you wish to return goods, you must notify the company within 14 days of receipt of the goods.
The company will not arrange collections for non-faulty goods being returned, it is the buyer’s responsibility to return goods to the company’s warehouse in Doncaster. The customer will be liable for return costs and any goods that are returned and must be within 14 days of the company’s agreement to accept the returns.
Once the goods are received at our premises the company will inspect the goods. Subject to the goods arriving at our premises in a NEW re-sellable condition we will issue a refund. We reserve the right to withhold any refund in the case of the goods being returned to us in less than a NEW re-sellable condition.
All refunds will be processed using the same method used when payment was made and will be issued within 7 days of the company’s receipt of the items.
PLEASE NOTE...All non-faulty goods returned will be subject to a 15% re-stocking charge.