Order Processing

Orders are dispatched from our Sydney warehouse (2144). If an item is unavailable at this location, your order may be fulfilled from one of our other branches or shipped directly from one of our suppliers.

Please note that orders containing multiple products may be shipped from different locations depending on stock availability. If you are unsure whether your order has been split into multiple shipments, please contact our customer service team.

We aim to process and dispatch all orders within 1-2 business days of purchase. If we are unable to meet this timeframe for any reason, we will contact you as soon as possible to provide an update.

Australian Orders

For standard deliveries within Australia, Wholesale Paint Group primarily ships with Australia Post, with Aramex used where appropriate.

Delivery times vary depending on your location and the selected shipping service.

New Zealand Orders

Orders to New Zealand are shipped via Australia Post International Express Courier.

Estimated delivery is 3-5 business days from the date of dispatch.

International Orders

Delivery timeframes for international orders vary depending on the destination country and local customs processing.

Please note that we are unable to ship Dangerous Goods internationally due to transport regulations.

Central & South American Customers

Please be aware that deliveries to Central and South America may experience extended transit times. While orders are dispatched promptly, delays can occur due to customs processing and local courier networks. If delivery time is a concern, please contact us before placing your order.

Import Duties & Taxes

For international orders, import duties, taxes and customs charges are not included in the item price or shipping cost.

These charges are the responsibility of the buyer. We recommend checking with your local customs authority before purchasing to determine whether any additional charges may apply.

Damaged or Faulty Items

If your order arrives damaged or faulty, please notify Wholesale Paint Group within 10 working days of receiving your item.

To assist with your claim, please provide a detailed description of the issue along with clear photographs or, where more appropriate, a short video demonstrating the fault or damage. Once your claim has been assessed and approved by our customer service team, we will contact you with the next steps regarding a return, replacement, refund or other appropriate resolution.

Please do not return any item without prior authorisation from Wholesale Paint Group.

Making a Claim

When submitting a claim, please provide:

• Your order number
• A detailed description of the issue
• Supporting photographs or video where applicable
• Your preferred resolution (replacement, repair, refund or store credit)

Providing complete information will help us process your claim as quickly as possible.

Refunds

Approved refunds are generally processed within 2 working days.

Once your refund has been processed, you will receive confirmation from our team. Please allow up to 5 additional working days for your financial institution to complete the transaction and for the funds to appear in your account.

Incorrect Use or Installation

Refunds or replacements will not be provided where a product has been misused, mishandled or incorrectly installed.

Customers are responsible for ensuring products are used and installed in accordance with the manufacturer's instructions and recommendations.

Payment is required at the time of purchase for all eBay orders.

Orders will only be processed and dispatched once payment has been successfully received and confirmed through the eBay checkout system.

Before completing your purchase, please ensure your payment details, delivery address and contact information are correct, as we aim to process and dispatch orders as quickly as possible.

All payments must be made using the payment methods available through eBay Checkout.

If you experience any issues completing your payment, please contact us through eBay Messages before placing another order.

Thank you for choosing Wholesale Paint Group. We appreciate your business and look forward to serving you.

Founded in Cairns in 1979, Wholesale Paint Group has grown from humble beginnings into one of Australia's largest independent automotive paint and refinishing suppliers, with 17 stores servicing customers across the country.

Automotive refinishing is at the heart of everything we do. We proudly supply professional panel shops, collision repair centres, vehicle restorers, spray painters, manufacturers and automotive enthusiasts with the industry's leading paint systems, spray equipment, abrasives, masking products, detailing supplies and workshop consumables. Whether you're carrying out a complete vehicle restoration, an insurance repair or a simple touch-up, we have the products and expertise to help you achieve a premium finish.

While automotive refinishing remains our core focus, our extensive product range also services the industrial, marine, architectural, timber finishing, texture coating and trade paint industries. From surface preparation through to the final coat, Wholesale Paint Group is your complete coating solutions partner.

Our knowledgeable team brings decades of hands-on industry experience, providing expert technical advice and trusted product recommendations to customers of all experience levels. We are committed to supplying the right products, backed by exceptional service, to ensure every project is completed to the highest standard.

Whether you're painting a classic Holden, restoring a prestige European vehicle, refinishing heavy machinery, protecting a commercial fleet or applying coatings to a luxury superyacht, Wholesale Paint Group has the products, technical expertise and trusted advice to help you achieve a professional, long-lasting finish.

For more than 45 years, we've built our reputation on quality, reliability and service, earning the trust of Australia's automotive refinishing industry and becoming the preferred supplier for professionals and DIY enthusiasts alike.