Welcome to our eBay store. As a leading and emerging company in manufacturing, importing and exporting, we are specialized in many areas in Business. Our products range consists of 4x4, Camping, Archery, Sporting Goods, Pet Products, Home and Garden products and much more. We believe that it is our vision and mission to provide innovative products with best service and competitive prices to satisfy our customers. Our goal is to make sure that you can find exactly what you are looking for while making it easy for you to place your orders with free or best shipping prices Australia wide

• We accept Paypal, Credit cards, Money transfers and cash on pickup for selected products.
• Payment should be completed within 4 (Four) days of purchase. Or unpaid dispute will be filed automatically by ebay.
• We will leave a positive feedback immediately after purchase and positive feedback is left for us. We appreciate a positive feedback as much as you do. If for some reason there is any issue with the purchase, please contact us prior to leaving feedback, we will be glad to resolve any issues and provide a satisfying solution.

• All items are dispatched within 2 business days. Most items take 2 to 6 business days after dispatch. In some cases there can be delays from the shipping company which we do not have any control over. Customers are advised to contact the courier directly via email or phone for additional information. We can assist by providing all the details for contact and tracking. Most late deliveries are usually delivered within 2 days of the estimate
• Tracking numbers will be uploaded to your order. If for some reason the tracking is not active, please contact us via ebay message and we will update the information for you
• We are not liable for incorrect addresses, Hence any additional shipping charges will be billed to you if the address was incorrect
• It is the customers responsibility to check their tracking. If a delivery is missed it is the customers responsibility to order a redelivery
• A change of address after your item has been dispatched will incur additional charges.
• International Buyers – Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
• Orders placed on weekends will be shipped out within 1 or 2 business days.

• All of our items are backed with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In case you receive your item different to the standards above, contact us right away via e-Bay messages. All returns must be within the 30-day period and in their original condition.
• Please make sure you check your item upon arrival for any defects, damages, or missing parts before using or installing. When making a claim, we reserve the right to request for pictures, videos, and other supporting documents to validate the claim. Once confirmed, we will send a replacement or a partial refund depending which is more suitable. Damage during shipping will not qualify for a return. If a customer prefers to return, this will be treated as remorse.
• Returns due to change of mind, remorse, wrong orders or late deliveries (due to courier) are accepted within 30 days as long as the item is unused and undamaged. The customer will be responsible for arranging the return freight. Original shipping charges as well as a 10% restocking fee will be deducted from the refund. Please note, free shipped items will also incur the original shipping deduction when returned
• If a delivery is missed, it is the customers responsibility to reorder a deliver. If an item is returned to us we will charge a redelivery fee to have the item sent back.
• Please make sure you check your item upon arrival for any defects or damage before using or installing. In this case we will request pictures or videos for confirmation. Once confirmed we will send a replacement or a partial refund depending on your choice.
• We ONLY accept returns with the original packaging. Please note that we will not accept returned items if they are not in the original packaging upon purchase, show any signs of usage or damage
• We reserve the rights to refuse any returns for objective reasons.
• Images on the website can be for illustration purposes only and may not be an exact representation of the product. Actual products can vary due to product enhancements and manufacturer updates.
• Please let us know if there was any damages made during transit. We are not directly responsible for damage made during shipping however we will assist in resolving the problem.
• Automotive parts and accessories need to be installed by a certified professional. We will not be responsible for any incorrect installation or damage made during installation. In these circumstances Refunds or replacement will not be offered
• Instructions are provided when mentioned in the package content as many products require professional installation. However if you require instructions please let us know and we can share them if they are available
• Return requests for products requiring installation or assembly need to be requested before the products are assembled or installed. If a return is requested after installation or assembly it will not be accepted.
• On the very rare occasion where the free shipping item charges exceed our maximum, we reserve the right to cancel and refund the order. This can sometimes occur for WA and NT regional areas
• Approved warranty claims can qualify for replacement parts only, If diagnosing the problem needs to be assessed professionally we will not be responsible for the costs of diagnostics. However, we can assist with diagnostics where we are able by requesting videos or sending material that can help with the diagnostics if possible. If items need to be sent back to be checked we will not be responsible for the shipping charges. All warranty claims are subject for approval
• We recommend products in flat packs to be assembled by a handyman. Example, beds, ride on cars and racks.
• We are not responsible for damage made during installation due to incorrect fitting or handling.

Our main warehouse is in Werribee, Vic. If you need to arrange a local pick up, please contact us before you place your order. If you have any questions or concerns about the product, please contact in advance.

Email Customer Support: Moday to Friday
All emails will be responded to within 12 - 24 hours during weedays

Note:
Contact us Via Message if:

• You want to cancel an order
• All Refund concerns and questions
• Technical Questions
• Any other unspecified questions or concerns.