eBay

Delivery
Returns

WE DELIVER TO THE ADDRESS ON YOUR EBAY ACCOUNT AT THE TIME OF ORDER. PLEASE ENSURE THIS IS YOUR PREFERED DELIVERY ADDRESS AND YOUR CONTACT DETAILS ARE ACCURATE AS WE ARE UNABLE TO CHANGE DELIVERY ADDRESS DETAILS ONCE YOU HAVE PAID FOR YOUR ORDER.

We offer free UK mainland delivery on all purchases from the Motor World Direct eBay store to limited postcode areas.
All of our orders are shipped via Royal Mail or Hermes.
We are unable to accept orders for delivery to the Western Isles, Orkney, Shetland, Scilly Isles, Sark, Alderney, Herm, the East coast of Scotland, the Highlands and Islands of Scotland, or the Channel Islands.
If we experience unexpected problems with availability and are unable to deliver your order within 3 working days, our Customer Service Team will send an email informing you of this.
Failed delivery attempts will be carded, and shown on the courier-tracking page. You must contact the courier to arrange re-delivery or collection.
Failed deliveries returned to us will be refunded within 7 days less any charges for delivery. Please be aware that we cannot accept liability for any expenses incurred because of delayed or unsuccessful deliveries
We are unable to offer any combined shipping discounts; multiple items may be dispatched separately.
We do not offer a collection service from our eBay operation.
All orders are subject to stock availability at the time of shipping.
We will always endeavour to get your purchases to you within the delivery timescale specified, however, we cannot guarantee that deliveries will be made within this period, nor accept liability for deliveries that are made outside of it.
All orders are being dispatched after receiving cleared payment.
An order placed before the cut off time for the day (2 PM) would be dispatched the same day and placed after 2 PM- on the next working day. The courier would need another 2 to 3 working days to deliver the item to you.
Please bear in mind that we don't process orders or ship on Saturdays and Sundays.
We would greatly appreciate it if you keep that in mind when making an order and contacting us first if you have any concerns regarding the delivery time before leaving negative feedback.
Your satisfaction is our greatest priority and you can be sure we will try to solve any issues that you might have.

At Motor World Direct we are committed to selling high-quality products that we hope that you will enjoy using, but we also know that, for one reason or another, there may be a time when you need to return something you've bought.

If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us within 30 days of the date that the products were delivered to your address. Please contact us through eBay messages to request a refund.

We are happy to refund the item providing it is returned unused, and in its original packaging. All returns of products are made at your own risk. Therefore, we strongly recommend that you use an insured delivery method such as Royal Mail Special Delivery. The refund will be processed excluding the original delivery cost and the cost of returning the product/s which must be borne by you.

Faulty Items

If your item is damaged on receipt of delivery please take an image of the damaged product and notify us through the eBay messages. In the event of a damage please notify us within 30 days of delivery. A replacement will be sent out or full refund, including postage costs will be issued following receipt of the returned item and verification of the damage. Please use eBay messages to notify us that your item has developed a fault and start the returns process.

Incorrect Orders & Substitutes

In the unlikely event of receiving an incorrect order or a substituted item, please accept our apologies. Please contact us through eBay messages to request a refund. Please return the item in its original condition, and upon receipt we will process a full refund. We recommend that you re-purchase your item from our Shop under a separate transaction.

General Terms

For all returns, please include a reason for return or the nature of any fault(s), your order number, email address, phone number and your eBay user name. Please print and enclose a copy of your original PayPal transaction. Please allow up to 30 working days to test and process returns.

Should you wish for a replacement item we recommend that you purchase this from our Shop under a separate transaction. The above policies do not affect your statutory rights.

If you have any issue with any part of the service from us, please message us through our eBay site before leaving feedback. We are committed to 100% customer satisfaction and our is very important to us.