Most of our items include free standard shipping but if you need to expedite shipping we do have buyer-paid options available. If you do not see an option for expedited shipping, simply click on Contact Seller and reach out to us to let us know & we can get it added for you!
AN IMPORTANT NOTE ABOUT PACKAGE FORWARDING:
If you are using a package forwarding service to have your order shipped outside the U.S. and need to return the item for ANY reason, you will be solely responsible for 100% of the cost of return shipping. We highly encourage our international customers to ship using one of eBay's International Shipping programs to ensure all required fees, taxes and customs forms are correct and to simplify the return process if you find that you need to return your item for any reason. ***Any international orders not originally shipped through eBay's international shipping programs are NOT eligible for free returns and buyer MUST arrange the return shipping & purchase return shipping label at their own expense.
FREIGHT SHIPPING
Freight items being delivered to a residential address or any location WITHOUT A LOADING DOCK OR A FORKLIFT will require AN ADDITIONAL $150 LIFT GATE FEE. This fee is non-negotiable as it is a mandatory charge added by the freight carrier. If the free shipping was part of the purchased item’s offer, the LIFT GATE FEE IS NOT INCLUDED IN ANY OF OUR FREE SHIPPING OFFERS and must be paid separately to the seller as eBay isn’t set up to collect payment for freight accessorials at checkout. Lift gate fee can be paid over the phone through our Square account or we can email you an invoice that can be paid online immediately upon receipt. Contact us directly once you’ve placed any order requiring a lift gate at delivery so we can accept your payment & schedule a carrier for pick-up.
****Freight shipments WILL NOT even be scheduled for pick-up prior to lift gate payment being made.
*****Failure to pay lift gate fee by the “Ship By” date on your order will result in the cancellation of your order &
item will be relisted.
IMPORTANT:
Upon arrival, prior to the driver leaving, you must check for any additional damage to your item and report it to us and the driver IMMEDIATELY. Failure to do this may result with inability to return the item as the delivery service will not accept responsibility past this point.
RETURNS ON FREIGHT SHIPPED ITEMS:
We do accept returns on most freight shipped items but we DO NOT offer ¥free return shipping for freight items. Buyer is responsible for arranging return shipping for any return due to Buyer's Remorse (such as buyer changed mind, found item cheaper somewhere else, buyer doesn't like it once it arrives, ordering the incorrect size, model #, color, etc., or any other reason that is not due to the fault of the seller or the manufacturer). Buyer is resonsible for all aspects of return shipping including payment as well as securing the item to a pallet to ensure safe transit back to our warehouse. We can arrange pick-up for the return but payment for return shipping MUST be made to us either via an invoice or over the phone BEFORE we schedule the freight pick-up. Any damage incurred during return transit due to the load not being secured to the pallet will be deducted from the refund up to 100% of the total purchase price, depending on extent of damage to item.
¥Free return shipping is still offered on freight items that arrive damaged or non-operational in which case buyers need to follow the instructions provided at time of purchase
Most orders will be dispatched within 1 working day from receiving payment (Monday-Friday). Allow 2 days for order dispatch on all freight items.
While we know you’re going to love your purchase, we also understand that sometimes buyers need to return products for any number of reasons. That’s why we do allow returns on MOST items provided the item is returned to us in the same condition and within 30 Days of the date of delivery. This applies to both the item and retail packaging. (Non-returnable items will be noted as such on the listing detail page).
If you believe that an item you purchased from us does not match the item description, or if your item was damaged during transit, please contact us so we can guide you in the steps to take to initiate a return and/or refund.
We DO NOT accept any returns on swimsuits, undergarments, stockings, lingerie, cosmetics, skin care or any other item marked AS IS or NO RETURNS for any reason other than a manufacturer defect or in the event that the product received is materially different than described on the product listing page. Please read item all item descriptions & product condition notes carefully so you do not overlook items being sold in AS IS condition.
SELLER WARRANTY FOR WATER HEATERS, HVAC / REFRIGERATION COMPRESSORS, RESTAURANT EQUIPMENT & ANY EQUIPMENT WHICH REQUIRES DIRECT CONNECTION TO WATER LINES, GAS LINES OR ELECTRICAL WIRING UPON INSTALLATION:
We offer a 30-day guarantee that the appliance equipment we offer are in working condition & are fully operational. It is imperative that you verify the condition of your unit & check to ensure there are no defects or operational issues as soon as possible after delivery as returns are only approved within 30 days from the delivery date. Seller will pay for return shipping for any units found to be defective or non-working upon delivery provided all terms & conditions are met.
*For a return to be approved, buyer MUST contact us within 30 days from the date of delivery.
**UNITS REQUIREING DIRECT CONNECTION TO WATER LINES, GAS LINES OR ELECTRICAL WIRING MUST BE INSTALLED BY A LICENSED PROFESSIONAL IN ORDER TO BE COVERED UNDER THE 30 DAY SELLER WARRANTY.
***Please note that we will only pay return shipping if our listing does not accurately reflect the specifications or condition of the item received or in the event there is a defect in the item. For your convenience on buyer paid returns, we can still provide you with the return label up front and simply deduct the cost from your total refund once we receive your returned item.
****If you return an item that has been opened or which has changed condition (damaged, scratched, missing parts or accessories, different serial number, etc.), deductions and/or a restocking fee may be deducted from your total refund amount. All returned serialized merchandise will be inspected to verify serial number is the same as the item that was sent.
HOW TO REQUEST A RETURN THROUGH MY EBAY:
• Find the item in your PURCHASES.
• Select RETURN THIS ITEM from the menu on the right.
• Select your reason for the return and enter a comment about why you're returning it.
• If the item arrived damaged, broken, or faulty, ADD UP TO 10 IMAGES relevant to the reason for which you're returning the item making sure to show the damage or defects
prompting the return. Also, be sure to follow
our Images, video and text policy when uploading images.
• Select CONFIRM RETURN.
WE ARE NOT AN AUTHORIZED DEALER OF ANY PRODUCT AND ANY WARRANTY INCLUDED WITH THE PRODUCT MAY NOT BE HONORED BY THE MANUFACTURER.
We strive to exceed the expectations of our customers so we encourage you to contact us directly with any return requests or issues you may have with a purchased item or questions regarding a return. We are always happy to assist you!
We accept payment by any of the following methods:
PayPal
Ebay Pay
All Major Credit Cards
Please pay as soon as possible after winning an auction, as that will allow us to send your item to you sooner!
Most of our items include free standard shipping but if you need to expedite shipping we do have buyer-paid options available. If you do not see an option for expedited shipping, simply click on Contact Seller and reach out to us to let us know & we can get it added for you!
AN IMPORTANT NOTE ABOUT PACKAGE FORWARDING:
If you are using a package forwarding service to have your order shipped outside the U.S. and need to return the item for ANY reason, you will be solely responsible for 100% of the cost of return shipping. We highly encourage our international customers to ship using one of eBay's International Shipping programs to ensure all required fees, taxes and customs forms are correct and to simplify the return process if you find that you need to return your item for any reason. ***Any international orders not originally shipped through eBay's international shipping programs are NOT eligible for free returns and buyer MUST arrange the return shipping & purchase return shipping label at their own expense.
FREIGHT SHIPPING
Freight items being delivered to a residential address or any location WITHOUT A LOADING DOCK OR A FORKLIFT will require AN ADDITIONAL $150 LIFT GATE FEE. This fee is non-negotiable as it is a mandatory charge added by the freight carrier. If the free shipping was part of the purchased item’s offer, the LIFT GATE FEE IS NOT INCLUDED IN ANY OF OUR FREE SHIPPING OFFERS and must be paid separately to the seller as eBay isn’t set up to collect payment for freight accessorials at checkout. Lift gate fee can be paid over the phone through our Square account or we can email you an invoice that can be paid online immediately upon receipt. Contact us directly once you’ve placed any order requiring a lift gate at delivery so we can accept your payment & schedule a carrier for pick-up.
****Freight shipments WILL NOT even be scheduled for pick-up prior to lift gate payment being made.
*****Failure to pay lift gate fee by the “Ship By” date on your order will result in the cancellation of your order &
item will be relisted.
IMPORTANT:
Upon arrival, prior to the driver leaving, you must check for any additional damage to your item and report it to us and the driver IMMEDIATELY. Failure to do this may result with inability to return the item as the delivery service will not accept responsibility past this point.
RETURNS ON FREIGHT SHIPPED ITEMS:
We do accept returns on most freight shipped items but we DO NOT offer ¥free return shipping for freight items. Buyer is responsible for arranging return shipping for any return due to Buyer's Remorse (such as buyer changed mind, found item cheaper somewhere else, buyer doesn't like it once it arrives, ordering the incorrect size, model #, color, etc., or any other reason that is not due to the fault of the seller or the manufacturer). Buyer is resonsible for all aspects of return shipping including payment as well as securing the item to a pallet to ensure safe transit back to our warehouse. We can arrange pick-up for the return but payment for return shipping MUST be made to us either via an invoice or over the phone BEFORE we schedule the freight pick-up. Any damage incurred during return transit due to the load not being secured to the pallet will be deducted from the refund up to 100% of the total purchase price, depending on extent of damage to item.
¥Free return shipping is still offered on freight items that arrive damaged or non-operational in which case buyers need to follow the instructions provided at time of purchase
Most orders will be dispatched within 1 working day from receiving payment (Monday-Friday). Allow 2 days for order dispatch on all freight items.
While we know you’re going to love your purchase, we also understand that sometimes buyers need to return products for any number of reasons. That’s why we do allow returns on MOST items provided the item is returned to us in the same condition and within 30 Days of the date of delivery. This applies to both the item and retail packaging. (Non-returnable items will be noted as such on the listing detail page).
If you believe that an item you purchased from us does not match the item description, or if your item was damaged during transit, please contact us so we can guide you in the steps to take to initiate a return and/or refund.
We DO NOT accept any returns on swimsuits, undergarments, stockings, lingerie, cosmetics, skin care or any other item marked AS IS or NO RETURNS for any reason other than a manufacturer defect or in the event that the product received is materially different than described on the product listing page. Please read item all item descriptions & product condition notes carefully so you do not overlook items being sold in AS IS condition.
SELLER WARRANTY FOR WATER HEATERS, HVAC / REFRIGERATION COMPRESSORS, RESTAURANT EQUIPMENT & ANY EQUIPMENT WHICH REQUIRES DIRECT CONNECTION TO WATER LINES, GAS LINES OR ELECTRICAL WIRING UPON INSTALLATION:
We offer a 30-day guarantee that the appliance equipment we offer are in working condition & are fully operational. It is imperative that you verify the condition of your unit & check to ensure there are no defects or operational issues as soon as possible after delivery as returns are only approved within 30 days from the delivery date. Seller will pay for return shipping for any units found to be defective or non-working upon delivery provided all terms & conditions are met.
*For a return to be approved, buyer MUST contact us within 30 days from the date of delivery.
**UNITS REQUIREING DIRECT CONNECTION TO WATER LINES, GAS LINES OR ELECTRICAL WIRING MUST BE INSTALLED BY A LICENSED PROFESSIONAL IN ORDER TO BE COVERED UNDER THE 30 DAY SELLER WARRANTY.
***Please note that we will only pay return shipping if our listing does not accurately reflect the specifications or condition of the item received or in the event there is a defect in the item. For your convenience on buyer paid returns, we can still provide you with the return label up front and simply deduct the cost from your total refund once we receive your returned item.
****If you return an item that has been opened or which has changed condition (damaged, scratched, missing parts or accessories, different serial number, etc.), deductions and/or a restocking fee may be deducted from your total refund amount. All returned serialized merchandise will be inspected to verify serial number is the same as the item that was sent.
HOW TO REQUEST A RETURN THROUGH MY EBAY:
• Find the item in your PURCHASES.
• Select RETURN THIS ITEM from the menu on the right.
• Select your reason for the return and enter a comment about why you're returning it.
• If the item arrived damaged, broken, or faulty, ADD UP TO 10 IMAGES relevant to the reason for which you're returning the item making sure to show the damage or defects
prompting the return. Also, be sure to follow
our Images, video and text policy when uploading images.
• Select CONFIRM RETURN.
WE ARE NOT AN AUTHORIZED DEALER OF ANY PRODUCT AND ANY WARRANTY INCLUDED WITH THE PRODUCT MAY NOT BE HONORED BY THE MANUFACTURER.
We strive to exceed the expectations of our customers so we encourage you to contact us directly with any return requests or issues you may have with a purchased item or questions regarding a return. We are always happy to assist you!
We accept payment by any of the following methods:
PayPal
Ebay Pay
All Major Credit Cards
Please pay as soon as possible after winning an auction, as that will allow us to send your item to you sooner!