DISCLAIMER - CHOKING HAZARD - PLEASE NOTE THAT THE ITEMS WE SELL ARE ALL COLLECTOR'S PIECES AND/OR MODELLING ACCESSORIES THAT HAVE BEEN DESIGNED TO BE USED ON A LAYOUT OR DIORAMA. THIS ITEM IS NOT A TOY.

SCALE & SIZE

WE SELL ITEMS IN DIFFERENT SCALES AND WE ALSO SELL ITEMS THAT ARE SIMILAR IN APPEARANCE BUT NOT ENTIRELY IDENTICAL. PLEASE READ THE LISTING AND STUDY ALL PHOTO'S CLOSELY BEFORE BUYING. PLEASE NOTE THAT ALL DIMENSIONS ARE APPROXIMATE AND MAY VARY SLIGHTLY.  

ABOUT US 

ST AUBYN MODELS IS 100% BRITISH AND OUR AIM IS TO ALWAYS BRING YOU THE VERY BEST IN TERMS OF QUALITY AND ATTENTION TO DETAIL. 

ALL OF THE FIGURES AND MODELS THAT WE SELL ARE MADE FROM RESIN AND REQUIRE BASES - WE DON'T PROVIDE THESE AS MANY PEOPLE PREFER THEM TO BE WITHOUT. WE PAINSTAKINGLY AND PROFESSIONALLY PAINT ALL FIGURES AND MODELS TO THE HIGHEST AND MOST EXACTING STANDARDS, TAKING GREAT PRIDE IN THE FINISHED ARTICLE AND WE ALWAYS AIM TO ACHIEVE CONSISTENCY IN QUALITY EACH AND EVERY TIME. PLEASE ENSURE THAT YOU HANDLE THESE ITEMS EXTREMELY CAREFULLY ESPECIALLY WHEN REMOVING THEM FROM THEIR DELIVERY PACKAGING. 

DECAL KITS

ALL OF OUR DECAL KITS ARE DILIGENTLY DESIGNED WITH EASE OF USE AND PRACTICALITY IN MIND, USING THE VERY LATEST DIGITAL TECHNOLOGY TO BRING YOU THE FINEST POSSIBLE RESOLUTION. WE ALWAYS PRINT ON TO THE BEST QUALITY MEDIUMS SO THAT THE END PRODUCT IS THE MOST AUTHENTIC AND FINELY MADE MINIATURE REPRODUCTION OF THE REAL THING THAT IT'S POSSIBLE TO ACHIEVE.  

SENDING YOUR ORDER 

PLEASE REFER TO THE LISTING WHICH WILL STATE HOW YOUR ORDER WILL BE SENT TO YOU. MULTIPLE ORDERS AND ORDERS FOR FIGURES & MODELS ARE ALWAYS SENT WITH TRACKING AND THE SERVICE WE USE DEPENDS ON THE TOTAL VALUE OF THE ORDER. FOR MULTIPLE ORDERS THAT NEED TO BE SENT TRACKED WE RESERVE THE RIGHT TO MAKE THE RELEVANT ADJUSTMENTS TO POSTAGE & PACKING AND WE WILL REFUND ANY EXCESS THAT IS DUE.

BUYING MULTIPLE ITEMS

IF YOU ARE BUYING MORE THAN ONE ITEM FROM US PLEASE BUY EVERYTHING AS ONE TRANSACTION. TO DO THIS FIRST OF ALL ADD YOUR ITEMS ONE BY ONE IN TO YOUR SHOPPING BASKET AND THEN GO TO YOUR BASKET WHEN YOU HAVE EVERYTHING YOU NEED AND CHECK OUT. BUYING MULTIPLE ITEMS IN THIS WAY AS ONE TRANSACTION WILL GENERATE ONE ORDER NUMBER WHICH MEANS THAT YOUR ORDER WILL BE EASIER TO PROCESS.

WE WILL ALWAYS COMBINE P&P WHERE POSSIBLE - THE EBAY “REQUEST TOTAL” SYSTEM VERY OFTEN DOESN'T WORK! THE EASIEST WAY AROUND THIS IS TO CHECKOUT OUT AND PAY THE P&P FOR ALL OF THE ITEMS AND FOR US TO REFUND YOU MANUALLY AFTERWARDS. WE ARE ALWAYS EXTREMELY FAIR IN REFUNDING P&P BUT PLEASE DO REMEMBER TO BUY EVERYTHING AS ONE TRANSACTION IN YOUR SHOPPING BAG AND PLEASE READ ABOUT OUR P&P FRAMEWORK ABOVE WHICH SETS OUT THE THREE DIFFERENT BANDING RATES THAT WE USE.

SPECIAL ORDER SERVICE

OUR SPECIAL ORDER SERVICE CATERS FOR ITEMS THAT ARE ALREADY AVAILABLE TO BUY "OFF THE SHELF", BUT IN SITUATIONS WHERE INCREASED QUANTITIES OF THE SAME ITEM ARE REQUIRED WE CAN STEP IN AND CREATE A LISTING FOR THAT QUANTITY ALONG WITH THE ASSOCIATED P&P. THE SPECIAL ORDER SERVICE IS DESIGNED FOR INDIVIDUALS OR MODEL CLUBS REQUIRING LARGER QUANTITIES FOR THEIR OWN USE. PLEASE NOTE THAT WE DO NOT SELL ANY OF OUR FIGURES OR MODELS UNPAINTED. TO ENQUIRE ABOUT PLACING A SPECIAL ORDER PLEASE SEND US A DIRECT MESSAGE STATING THE QUANTITIES YOU REQUIRE. 

BESPOKE ORDER SERVICE

OUR BESPOKE ORDER / COMMISSIONING SERVICE CATERS FOR MODELLERS WHO NEED EITHER A CHANGE TO AN EXISTING STYLE OR TYPE OF FIGURE, MODEL OR KIT OR A COMPLETELY UNIQUE ITEM THAT DOESN'T EXIST AND THAT NEEDS TO BE DESIGNED AND CREATED. BESPOKE ORDERS CAN RANGE FROM A UNIQUE COLOUR WAY OF AN EXISTING "OFF THE SHELF" FIGURE OR MODEL TO CREATING UNIQUE FIGURES, MODELS OR DECAL KITS. TO ENQUIRE ABOUT COMMISSIONING SOMETHING UNIQUE PLEASE SEND US A DIRECT MESSAGE AND INCLUDE AS MUCH INFORMATION AS YOU CAN AND WE WILL GET BACK TO YOU. 

OVERSEAS CUSTOMERS

WE WELCOME ORDERS FROM OVERSEAS USING EBAY'S GLOBAL SHIPPING PROGRAMME WHEREBY ALL ORDERS ARE SENT TO EBAY'S LOGISTICS WAREHOUSE AND FROM THEN ON FORWARDED TO THEIR FINAL DESTINATION. 

STANDARD LEAD TIMES

WE KNOW YOU WANT THE ITEM ASAP SO WE AIM TO DESPATCH "OFF THE SHELF" ITEMS WITHIN 2-5 WORKING DAYS AND WE USUALLY CARRY MOST ITEMS IN STOCK READY TO SHIP. WE DO RESERVE THE RIGHT TO CANCEL AN ORDER IN RARE CASES WHEREBY WE CANNOT FULFIL DUE TO CIRCUMSTANCES BEYOND OUR CONTROL AND IN SUCH CASES WE WILL ALWAYS PROVIDE A FULL REFUND OR AN ALTERNATIVE SOLUTION IF WE CAN. 

DELIVERING YOUR PACKAGE

OVERSEAS SHIPMENTS WILL INEVITABLY TAKE LONGER TO DELIVER COMPARED TO UK MAINLAND DELIVERIES. DURING BUSY PERIODS SUCH AS CHRISTMAS, EASTER & THE VARIOUS HOLIDAY PERIODS, WE ASK THAT YOU PLEASE ALLOW FOR EXTRA TIME IN RECEIVING YOUR ORDER. NON-TRACKED 1ST CLASS MAIL CAN SOMETIMES TAKE AS LONG AS 10 WORKING DAYS TO BE DELIVERED WITHIN THE UK, BUT IN OUR EXPERIENCE DELIVERIES USUALLY ARRIVE WITHIN 2-3 DAYS. WE WANT YOU TO HAVE YOUR ODER AS SOON AS POSSIBLE BUT SADLY DELIVERY TIMES CAN BE A "POST CODE LOTTERY" SO PLEASE BE PATIENT AND WE THANK YOU FOR YOUR UNDERSTANDING. 

PACKAGING MATERIALS

WE DESPATCH IN BRAND NEW CARDED ENVELOPES, JIFFY BAGS AND ROBUST CARDBOARD BOXES. HOW YOUR ORDER IS PACKAGED UP WILL DEPEND ON THE TYPE SIZE AND WEGHT OF THE ITEMS THAT WE ARE SENDING BUT PLEASE REST ASSURED THAT WE SEND EVERYTHING SECURELY. IF YOU DON'T REQUIRE BRANDING ON YOUR PACKAGE - MAYBE IT'S A GIFT FOR SOMEONE ELSE IN THE SAME HOUSEHOLD - THEN PLEASE ADD THIS AS A CLEAR NOTE WHEN YOU CHECKOUT OTHERWISE THE ST AUBYN BRANDING WILL BE ON THE OUTSIDE OF THE PACKAGING. 

LET'S TALK IT OVER...

WE ALWAYS WELCOME A FRIENDLY CONVERSATION IF THERE'S SOMETHING THAT YOU'RE NOT HAPPY WITH AND WE WILL MAKE ALL REASONABLE ATTEMPTS TO ASSIST IF POSSIBLE. WE POLITELY REQUEST THAT EVERYONE COMMUNICATES IN A REASONABLE AND POSITIVE WAY TO ENSURE THE OPTIMUM EXPERIENCE FOR ALL. 

WHILST THE OVERWHELMING MAJORITY OF CUSTOMERS ARE EXTREMELY FRIENDLY AND COURTEOUS AND VERY OFTEN EXCEED OUR EXPECTATIONS, SADLY THE REVERSE CAN ALSO BE TRUE AND THIS CAN MAKE SITUATIONS UNNECESSARILY UNPLEASANT. INDIVIDUALS WHO ARE RUDE, ABUSIVE OR ACT IN A MANIPULATIVE MANNER INCLUDING MISUSE OF THE EBAY FEEDBACK SYSTEM WILL BE REPORTED TO EBAY. 

THANK YOU...

TO ALL OF OUR CUSTOMERS FOR DECIDING TO BUY FROM ST AUBYN MODELS. WE ALWAYS PREFER YOU TO LEAVE POSITIVE FEEDBACK FIRST AND WE WILL THEN LEAVE OUR RESPONSE AND RECIPROCAL FEEDBACK ONCE WE KNOW THAT YOU'RE HAPPY WITH YOUR PURCHASE.