All orders will be shipped out within 1 business day after payment is cleared. Most of orders will be shipped out at the same day if ordered before 12:00 AM AEDT(Australian Eastern Daylight Time) during business days.

All orders from Australia will be shipped out via AU Post eParcel ,AU Post express or Fastway with a tracking number, which will take 2-6 business days for the delivery. Please kindly be noted it will take about 7-13 business days for the remote address and need to pay Additional Postage.

For customers from outside Australia, the order will be processing from our overseas warehouse via standard shipping way, which will take 7-15 business days for the delivery.

We only ship to Paypal confirmed address, please make sure that the address is correct before you check out.

We accept Paypal only for the payment, and all orders should be paid through Ebay auction, please do not pay directly to our Paypal account.

Paypal allows to pay by Credit Card, Direct Debit, VISA, eCheck, or other methods, please kindly check Paypal for more information.

For multiple purchases, please add items to your Ebay shopping cart and pay once for entire order.

30 Days Free Return and Money Back

If you are not satisfied with your purchase, you can return the item with original packaging back to us for full refund, not any re-stock fee. The return cost should be paid by buyer.

Kindly contact us for return instruction before returning.

One Year Unlimited Mileage Quality Guarantee

If you receive any wrong items, or damage during the transportation or defect items, we will accept the return and pay the return freight. Please noted that the return cost should be prepaid by buyer, we will issue the refund of return cost to buyer after inspecting the faulty item.

The full refund or replacement will be available for all faulty items, including the original shipping cost.

Please kindly contact us before return, our representatives will send you the detailed return instruction. 

The guarantee will be only for the cost of the item, we will not responsible for installation or other fees like labor expenses, towing expenses, additional repair expenses or other related expenses.

Parts_AU only sells high quality products, all items in our store will come with one year unlimited 

mileage quality guarantee. 

All items are brand new and packed by box. The additional packing material will help you reduce the damage risk a lot during the transportation. 

We fully understand how challenging it is to be a successful transaction. If you are not 100% satisfied with your purchase, please do not hesitate to tell us, our sales representatives will try the best to make you happy. Customer satisfaction is our priority consideration!

Customers service center will operate from Monday to Sunday. 

Warehouse will operate from Monday to Friday, the pickup is not available at the moment.

You can message us any questions via "Ask a question" at the bottom of the website, our sales representatives will reply you in hours.