eBay

Listing Template 2018

Rainbow tree spirals are manufactured using 100% recycled PVC, and offers a life expectancy of at least 4 growing seasons. Rainbow tree spiral guards are a low cost option providing protection for young trees, new hedge row planting, stemmed seedling and transplants. The tree spiral guards offer tree and hedge planting protection against browsing animals such as rabbit, hare, sheep and deer, and also chemicals. Rainbow tree spirals have the ability to grow with the trees as they mature, avoiding the risk of strangulation of the tree. Rainbow tree spirals are available with ventilation holes, which reduces the effect of mildew and leaf burn, but if using chemicals, the no holes option should be used. Rainbow tree spirals are available in a range of colours, enabling them to blend into the background.
Rainbow Tree Spiral Guard Sizes Available
60cm x 50mm

Colours Available
Clear

Protection Size Guide
45cm Spirals protect against voles and mice
60cm Spirals protect against rabbits
75cm Spirals offer protection against hares

Canes and Stakes Sold Separately

Please check our returns policy if wish to return a product.

Delivery Information
We endeavour to despatch all orders received before 2pm Monday to Friday on the same working day using our courier based delivery service. If your order is received on a non-working day or public bank holiday your order will be despatched on the next available working day.
We ensure orders are despatched promptly and are packed correctly and we strive to ensure the item ordered is the item received in the time expected. Due to being human and relying on a third party road based delivery network, delays can sometimes occur which are out of our control and we will rectify a problem caused by us.
Please note product and packaging may vary from batch to batch
We pride ourselves by achieving an excellent customer feedback on all our products.

Important Delivery Information

1) Customer telephone number
Please provide a home telephone number and mobile during Ebay checkout process for the courier to ring if they have any difficulty with your delivery.

2)Are your personal details entered correctly in Ebay?
Please double check your details entered in Ebay are correct. If your delivery address and contact information is not correct, the courier cannot make a successful delivery. Your personal details are your responsibility and a failed or returned delivery due to no fault of our company or the delivery company will incur extra costs to you.
3)Safe Place to leave parcel or with Neighbour
Please also provide information of a safe location or with a neighbour for the order to left if you are not in during the day when attempting delivery

4) All our Parcels are sent out via Courier Service or Royal Mail and usually delivered within 3 working days from ordering. On larger bulker orders these are sent out on a eco 48hour pallet service- Please allow 3-4 working days for these deliveries.
5) Please respond to any calling cards that are left by our couriers. If an item is not called for, and returned to us, you are responsible for the original shipping costs, and a redelivery charge will apply.
6) Signing for delivery
- Before you sign for the goods, please inspect the product inside the parcel to ensure that everything has arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before they came into your possession. If the goods are left without a signature, we must be notified of any damages or shortages within 24 hours of the delivery taking place.
If you see any damage or the delivery is short at time of delivery, please ask to sign the courier service as damaged or short on delivery. Or again it may not be possible to prove that the damage or missing occurred or missing goods before they came into your possession.

Terms and Conditions.
We often charge less for postage and shipping than it actually costs us. If at any point you are required to pay a redelivery fee/returns charge, we will charge you our cost price - this may not be the same as what is shown on the listing.
Heavier and Bigger Items are subject to higher delivery charges, please keep this in mind when requesting returns/redeliveries.
Damaged/Faulty Items:
In the unlikely situation that any items received by the customer are faulty or damaged or short , we will replace them. All damages must be reported to us via the eBay My Messages system within 48 hours from delivery.

In the event your item is damaged or unsatisfactory please do not accept delivery. A signature is acceptance of an item in good condition. If the order has been left without a signature under your instruction then the order is left at your own risk and we cannot be held responsible for theft or damage after the event of delivery.

Once opening your order if something is questionable, please report it to us immediately attaching a photograph and description of the problem

We will always work with you to resolve a problem.
Order Cancellation & Refunds
Should it be necessary for us to cancel an order due to customer error, we will send an order cancellation request via eBay. This request must be accepted by the customer prior to any refund being issued. If the request is not accepted, we reserve the right to deduct a 12% administration fee from any refunds issued. Please understand that by placing your order, we have already been charged eBay fees and by accepting the cancellation we can recoup those funds and provide you with a full refund.
Goods Damaged in Transit: Please inspect your goods upon receipt of delivery, if they are damaged and require a signature by the courier please sign for them as damaged and contact us immediately. Shortages or damages must be notified to us within 48 hours of receipt of your order. Please DO NOT send the item back to us before contacting us.

About Us

The home of everything garden and landscape, for the serious gardener. The Gardener Supplies team has a wealth of experience of landscaping and gardening projects, sourcing only professional products for use by the keen gardener. leading landscaping and garden products Assurances when buying from a Top Rated UK based business. Offering all the essentials you need in the garden from Tree and Hedge planting protection shelters, tree ties and supports, tree stakes and fence posts to grass seed, fertiliser and ground reinforcements, grass protection mesh and shed bases.

Our range covers the following areas:

Tree Planting

Everything you need to give your newly planted trees the best start in life. The Gardener Supplies tree planting range includes mesh guards and shelters that offer protection from wildlife. We also have an extensive range of irrigation equipment to ensure your tree receives adequate water direct to its roots, in addition to tree belting and ties to help you secure your tree in place.

Wildflower Seed

Gardener Supplies, is a stockiest of the world-famous John Chambers Wildflower Seed. The range of seeds cover both 100% wildflower seed mixes and 80% grass and 20% wildflower seed mixes. The wildflower seeds include conservation mixes that encourage bio-diversity for wild birds, bats, bees and butterflies. The range also includes mixes that are specially selected to offer striking blooms in your garden.

Ground Protection

The Gardener Supplies range of ground protection products has been specifically developed for installation in the home garden. Whether you need to reinforce your driveway or protect your new bamboo planting, Gardener Supplies has many products to assist the serious gardener in making their home look beautiful.

If you have any questions for the Gardener Supplies team please get in touch via ebay.

Shipping

We aim to dispatch all items within 3 days of payment.

Items purchased outside of working hours will be processed next working day.

Delivery is FREE to England, Wales and lower Scotland locations

We only use hauliers and delivery companies that are vetted and work to our high standards.

All deliveries will require a signature

If you are not available to take delivery, item will be left in a 'safe place'

Gardener Supplies endeavours to despatch all received before 1pm Monday to Friday on the same working using our 3rd party courier or pallet based delivery service. If an order is placed outside of work hours, on a weekend or public bank holiday the order will be processed and dispatch on the next available working day. All orders are despatched promptly and are package correctly and we strive to ensure the order arrives to you in a timely manner. Due to human error and the use of third party road based couriers and pallet delivery networks delays can occur which are out of our control such are traffic issues, misrouted deliveries or lost in transit. We advise to order as far in advance of project so if any issues do arise we can rectify a problem caused by the 3rd party delivery company to reduce any delays of a project.

How we delivery

All our parcels are sent out via Courier Service or Royal Mail and usually delivered within 3 working days from ordering. On larger bulker orders these are sent out on a eco 48hour pallet service- Please allow 3-4 working days for these deliveries. Pallet deliveries require a large open flat tarmac space for offloading.

Delivery Information Requirement On Order

Contact Number

On all our eBay orders we require you supply us with an up to date mobile contact number during the checkout process for use with our courier tracking system, so you can be updated on your order and for ourselves or couriers to make contact with you should there be any issues. Failure to do so can result in late/non delivery.

Personal Details and Address

Please ensure during the checkout process on eBay that all of your personal details, contact information and full delivery address with House Name/Number, Road Name, Town, County and Post Code are all correct. This is to ensure couriers deliver to the correct address first time and we cannot accept eBay messages after purchasing to change address for delivery due to fraudulent claims. Your personal details are your responsibility and a failed or returned delivery due to no fault of our company or the delivery company will incur extra costs to you for a redelivery or a partial refund after recover of costs.

Safe Place to leave parcel or with Neighbour

Please provide information of a safe location or with a neighbour for the order to left if you are not in during the day when attempting deliveries are usually attempted. Please respond to any calling cards that are left by our couriers or phone calls from the pallet company must be answered or replied to immediately to reduce any failed deliveries. Any failed or returned to sender deliveries you are responsible for the original shipping costs, and a redelivery charges will apply.

Signing for delivery

Before you sign for the goods, please inspect the product inside the parcel to ensure that everything has arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before they came into your possession. If the goods are left without a signature, we must be notified of any damages or shortages within 24 hours of the delivery taking place. If you see any damage or the delivery is short at time of delivery, please ask to sign the courier service as damaged or short on delivery. Or again it may not be possible to prove that the damage or missing occurred or missing goods before they came into your possession.

Non Delivery

If after 4 working days of ordering you still have not received your order please contact us with your order number, contact number and the issue you are having. We can then investigate the non-delivery quickly for you and attempt to resolve it speedily. Non-delivery maybe due to an issue with a 3rd courier or a delay on the stock being available in our warehouse. Delivery Terms and Conditions. We often charge less for postage and shipping than it actually costs us. If at any point you are required to pay a redelivery fee/returns charge, we will charge you our cost price - this may not be the same as what is shown on the listing. Heavier and Bigger Items are subject to higher delivery charges, please keep this in mind when requesting returns/redeliveries.

Damaged/Faulty Items

In the unlikely situation that any items received by the customer are faulty or damaged or short , we will replace them. All damages must be reported to us via the eBay My Messages system within 48 hours from delivery. In the event your item is damaged or unsatisfactory please do not accept delivery. A signature is acceptance of an item in good condition. If the order has been left without a signature under your instruction then the order is left at your own risk and we cannot be held responsible for theft or damage after the event of delivery. Once opening your order if something is questionable, please report it to us immediately attaching a photograph and description of the problem We will always work with you to resolve a problem.

Returns

Cancelling an order

Should it be necessary for you to cancel an order after purchasing you will receive a full refund back through the eBay order cancellation system subject to the order not being dispatched. If the order is requested to be cancelled but has already been processed and dispatch a recover of the delivery fees will be apply to the refund amount. Please understand that by placing your order, we have already been charged eBay fees and by accepting the cancellation we can recoup those funds and provide you with a full refund.

Returns

If you wish to return a order that is no longer required please message us via the eBay message service so we can advise the best course of action on returning the order. Mistake order or no longer required orders are subject to the recover of delivery charges and collection charges should a collection be required. On bespoke items such as pond liners which are made at the time of ordering we cannot accept these items for return or will be subject to a 50% restocking fee charge. Natural products such as wooden tree stakes and fence posts are made from a living natural wood. Because of this the wood will contain knots, splits, cracks and will swell and contain in different conditions. All the timber we supply is pressure treated to increase the life of the stakes. We always advise ordering 10% more stakes than is required to cover any breakages in transit or if hammering the stakes in to the ground. On wrong item deliveries/goods damaged in transit or shortage delivery please advise us through eBay message service within 24 hours of receiving the order so we can investigate with our warehouse and couriers to get the issue resolved in a timely manner. Please DO NOT send the item back to us before contacting us