We use eBay’s secure checkout (Managed Payments). You can pay with all major cards, PayPal, Apple Pay and Google Pay.
Orders are processed once payment is received.

• Please complete payment promptly so we can ship same working day (Mon–Fri) on orders placed before 3pm.
• For your protection and ours, all communication and payment should be completed through eBay.

We dispatch Mon–Fri (excluding bank holidays). Orders placed before 3pm ship the same working day. You’ll see the available services at checkout.

UK delivery options

• Standard (Economy) – Usually Royal Mail 48 or equivalent (2–3 working days).
• FREE Upgrade: Orders over £20 are automatically upgraded to Royal Mail Tracked 24 at no extra cost.
• Express (Next Working Day) – DPD or equivalent courier, fully tracked (available at checkout).
• Click & Collect – Available to local Collection Points where offered by eBay.

Notes:

• Remote/offshore postcodes may use Royal Mail instead of courier and/or incur extended transit times.
• We’ll always choose the most suitable equivalent service at the same or better speed if needed.

We want you to be happy with your purchase. If you need to return or exchange an item, please open a return in My eBay and follow the on-screen steps.

Change of mind / wrong size

• 30-day returns from delivery.
• Item must be unused, unworn and re-saleable in original packaging.
• Buyer pays return postage (we recommend a tracked service).
• Exchanges: return the item and we’ll ship the replacement free once received.

Faulty / not as described

• Please message us via eBay. We’ll supply a prepaid return label or resolve without a return where appropriate.

Hygiene & fit note (important for wearables/insoles)

• Due to hygiene regulations, used/soiled items or products that have been worn next to the skin can’t be accepted back unless faulty. Please try items over a thin layer/clean sock when checking fit.

Return address
Orthotix, Unit 1, Sanatorium Road, Canton, Cardiff, CF11 8DG (please initiate the return on eBay before sending).

Refunds are issued to the original payment method within 2 working days of receipt/inspection. Original postage is non-refundable on change-of-mind returns.

Orthotix is proud to be flying the flag for Wales in the orthopaedic healthcare sector. Operating as an omni-channel business, we supply a diverse range of healthcare products to hospitals, orthotic businesses, private clinics, sports organisations, and directly to the public through retailers and our established online platforms.

Our roots date back to 1972, when our founding company was established to support people with disabilities in the Cardiff community. What began as a local service soon expanded nationwide, supplying custom-made orthoses through National Health Service (NHS) contracts.

Today, Orthotix forms part of the last remaining Orthotic House in Wales with full manufacturing capability, offering both bespoke and ready-made orthotic products.

At Orthotix, our purpose is to support the health and wellbeing of the public by improving access to functional, affordable, and high-quality Class I medical devices and healthcare products.

We believe everyone should have access to effective orthotic healthcare solutions that promote mobility, independence, and comfort. By working closely with Healthcare Professionals, NHS partners, and retailers, we make clinically approved products more accessible to those who need them most across the UK.