SOLMED PTY LIMITED ABN 16 132 179 250

Returns Policy 1. Claims for Issues: Claims for short delivery, incorrect supply, or damaged goods during transport must be made within 7 days of the delivery date. Please inspect your goods upon receipt and notify us immediately if there are any issues. 2. Return Conditions: We generally do not accept returns for any reason other than a faulty product. This includes returns due to change of mind or incorrect orders However, at our discretion and depending on the product, we may accept non-faulty returns. These will incur a 10% restocking fee based on the product's purchase price. Refunds will be processed for the remainder of the order minus the original shipping cost and restocking fee, after the item has been inspected and approved. The buyer is responsible for returning the item in the same condition it was received. We do not accept returns for items that are damaged, opened, or not in original condition. 3. Lost Returns: If a returned item is lost in transit from the buyer to Solmed, we will not be held responsible. Please ensure that you use a trackable and insured shipping method. 4. Return Shipping Costs: Return shipping costs are the responsibility of the buyer unless otherwise agreed upon in the case of faulty products. If you have any questions regarding returns or need assistance, please contact us before proceeding with the return process. Cancellation Policy 1. Orders Already Shipped or Ready for Collection: Orders that have already been shipped, dispatched, or marked as ready for collection cannot be cancelled. In these circumstances, the order will instead be subject to our Returns Policy, where applicable. 2. Right to Decline Cancellation: Solmed reserves the right to decline cancellation requests where the order has already entered the fulfilment process, been packed, dispatched, or where the products have been specially ordered or allocated for the customer. Shipping 1. Responsibility for Delivery: Once your parcel is with the courier service, it is beyond our control. We are not responsible for any loss, damage, or delivery issues that may occur once the parcel is in the possession of the courier. 2. Authority to Leave: All orders are dispatched without the requirement of a signature. The courier may leave your parcel in a location they deem to be a “safe place.” We cannot be held liable for any loss, damage, or theft that may arise from this decision. 3. Tracking Information: Tracking numbers will be provided to you via email. It is the buyer’s responsibility to monitor the progress of their parcel using the tracking information provided. 4. Buyer’s Responsibility: Any discrepancies or issues with the delivery must be followed up with the respective courier service by the buyer.