About Abnoba Pet Store

Abnoba Pet Store is an online-only business based in the West Midlands. With many years of experience owning, showing, and breeding dogs especially the Dogue De Bordeaux we know what products breeders can truly rely on.

We specialise in canine Artificial Insemination equipment and stock one of the largest ranges in Europe, along with a wide selection of whelping and rearing supplies. Most of what we sell are products we use ourselves, so you can buy with confidence knowing theyve been tried and tested.

Our mission is to provide breeders with trusted, practical products that help support mums, pups, and successful litters.

Abnoba Pet Store is an online-only business, so we are unable to offer collections or walk-in services.

We are currently operating on reduced office hours. Please note that any orders placed after Thursday 2pm will be processed on the following Monday, as our office is closed on Fridays.

Opening Hours:

• Monday Thursday: 9am 2pm

• Friday Sunday: Closed

• Bank Holidays: Closed

Delivery Information Abnoba Pet Store

Processing & Dispatch
We aim to dispatch orders within 13 working days. Each listing will state the specific processing time for that item. Orders placed after Thursday 2pm will be processed on the following Monday, as our office is closed on Fridays. Dispatch days are Monday to Thursday between 9am and 2pm.

Estimated Delivery Dates
eBays estimated delivery dates include our dispatch time, the chosen carrier, and your location. These dates are provided as a guide only and may vary, especially during peak times. Fridays, weekends, and bank holidays are not counted as working days.

Shipping Options

To choose a different shipping option, please add the item to your basket and click on Postage to view available courier and expedited delivery choices. Once an item has been purchased, we are unable to amend the shipping method.

Royal Mail 1st Class usually takes 12 working days, but this is not guaranteed. Royal Mail Special Delivery by 1pm is the only guaranteed next-day service. Please note that eBay may sometimes show the same estimated delivery date for both options, but only Special Delivery is guaranteed.

UK Deliveries
Most orders are delivered by Royal Mail, Evri, or DPD. Standard delivery is usually sent by Royal Mail 2nd Class / 48 or Evri and typically takes 3 or more working days. First Class is usually sent by Royal Mail 1st Class / 24, Evri, or DPD and takes around 13 working days. Special Delivery is usually Royal Mail Next Day by 1pm or DPD Next Day for heavier parcels.

Remote areas such as the Highlands, Islands, Northern Ireland, Isle of Man, and Scilly Isles may have longer delivery times or surcharges.

International Deliveries
International shipping is available on items under 2kg via Royal Mail Air Mail, which typically takes 510 working days to most of Europe and longer for other regions. Some items, including supplements, heavy goods, and Sagewash, cannot be shipped outside the UK. Orders over 2kg may need to be split into multiple consignments.

Delivery to Collection Points
If you choose delivery to a shop, locker, or collection point, your item may take longer to arrive as it first needs to be processed before you receive your Ready to Collect notification.

Payment
Orders are dispatched once cleared payment is received. PayPal, Apple Pay, Google Pay, credit and debit card payments usually clear immediately, while cheques and money orders may take several days.

Delays & Lost Parcels
Most UK orders arrive within three days of dispatch, but please allow up to five working days before contacting us (eight working days for international). An item is only considered lost after 15 working days for UK deliveries or 30 working days for international deliveries. At that stage, we can offer a replacement or a refund. Goods returned to us due to unsuccessful delivery attempts or failure to collect may be subject to additional postage charges.

Tracking
Where applicable, Royal Mail, Evri, and DPD will send tracking details directly to your email. If your parcel is delayed, please also check with neighbours or your local delivery office.

Returns Due to Non-Collection
Carriers generally hold items for around one week before returning them. If a parcel is returned to us, refunds will be processed minus outgoing postage costs.

Summary
We dispatch over 98% of orders within 24 hours (Monday to Thursday) and almost all within three working days. While delivery times are the responsibility of the courier once dispatched, we will always do our best to help resolve any delays.

The following payment methods, which are offered at eBay checkout are

• PayPal
• PayPal Credit
• Credit card or debit card provided via PayPal
• Credit or Debit card
• Apple Pay
• Google Pay
• Bank-to-bank transfers
• Payment upon collection
• Cheques
• Postal orders
• Online payment services such as: Allpay.net, CertaPay, Nochex.com, XOOM

Returns Information Abnoba Pet Store

If you wish to return an item, you are welcome to send it back to the address shown on your invoice or delivery note. Please ensure you keep proof of posting.

We kindly ask that you notify us in advance by opening a return request through eBay. Items must be securely packaged so they arrive back in good condition. Including a copy of your invoice/delivery note, or a note with your name and order number, will help us process your return quickly.

It is also helpful (though optional) if you let us know the reason for your return.

Return Policy & Hygiene Notice
For health and hygiene reasons, any sterile items, whelping or rearing supplies, nursing products, milk replacers, and all AI equipment are non-returnable, unless supplied in error, damaged, or with a short-dated expiry that was not clearly stated in the listing.

This policy protects animals by preventing any risk of cross-contamination with unvaccinated puppies and kittens, ensuring that all products we supply remain safe, sterile, and ready for immediate use.

We also cannot accept returns of Special Order bespoke items.

We will only accept a return if:

• The item was supplied in error,

• The item arrived damaged, or

• The item was supplied with a very short expiry date (unless clearly advertised as short dated in the listing).

If you are unsure what to do, please contact us through eBay messages and we will be happy to advise.