Frequently asked questions

1. When will my order be delivered? 

The estimated delivery date is on the listing before you purchase. You can also view this on your purchase history page. All orders are dispatched within 5 working days (Monday-Friday), or as stated on the listing. You will receive a message/email telling you when your order is dispatched and it will also be marked dispatched on your purchase page. If the delivery date is too long for you please ask for your order to be cancelled. 

2. Why is the tracking number not showing in transit/out for delivery? 

Royal Mail 48/24 is not a tracked service. The number is a delivery confirmation number put there by Royal Mail and is only updated when they scan your order at the point of delivery. We don’t know the location of your item after we dispatch it until it is scanned when delivered. 

3. Why has my item not been delivered within the estimated delivery time? 

The estimated delivery time from eBay is only an ESTIMATE and is put there by eBay. It may take a day or two more than this for your order to be delivered. Due to the current situation and an increase in online sales across all platforms, it is often taking Royal Mail a lot longer than the estimated delivery time to deliver orders. 

4. Can you dispatch my order sooner? 

Sorry, all orders are dispatched in the order that they are received. 

5. What do I do if I need my item quicker? 

If your order is needed urgently, please select Royal Mail 24/1st class. Your order can’t be sent via Royal Mail 24/1st class unless it has been paid for.