Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

We will respond to your eBay messages within 24 hours Monday - Friday, 9 am - 5 pm.

We accept payment via PayPal and Bank Transfer; Payments are expected within 3 days after purchase. Unpaid item (UPI) complaint will be filed with eBay upon non-receipt of payment.

We only ship to Australia domestic; Orders will be shipped out within 1 business day through Aus Post or Courier. And normally it will take about 2-6 business days for arrival. Of course we do offer the express and registered shipping. Please be sure to contact us by Message or E-mail before order placed since buyers should take care of the additional costs; We will ship your order to the address specified by buyer. Please make sure to leave your correct shipping address and contact number when you checkout; We will do discrete packages for all parcels. We do combine multiple purchases and dispatch all items together to save shipping cost for our buyers.

We offer 30 days (from buyer received) return and exchange guarantee. If you're not 100% satisfied with our products, you can return them within 30 days and ask for refund or exchange. All returns must include all original items undamaged, in re-saleable condition, all original packaging including manuals, warranty forms, etc. Buyers should offer the return shipping tracking number and afford return shipping cost. Shipping and handling charges will not be refunded. We pride ourselves in our professional and safe packing. So in the odd chance that a parcel is broken and goods is damaged on arrival, we will replace it for you as long as proof can be provided and accepted. Please allow up to 10 business days for returns to be processed.