Return, Refunds, and Exchanges Policies Buyer will pay for return shipping and a 15% restock and handling fee unless item is faulty, damaged on arrival, or not as described in the listing. If faulty, D.O.A.(damaged/dead on arrival), or not described as in the listing, the buyer may exchange the part for a working/correct part within 30 days, at no cost or be refunded the total paid amount.