The Diamond Factory is your leading source for all your jewelry needs. We are highly qualified jewelers with 35 yrs in experience. We manufactured most of our own jewelry in our offices in LA. We are a full service jewelry store, offer expert jewelry repairs, and all our jewelry comes with a certified jewelry appraisal.
We GUARANTEE complete satisfaction on your jewelry purchases. Our diamonds and precious stones are guaranteed to be all natural, and have never been drilled or fracture filled or otherwise enhanced for color or clarity. We guarantee your mounting against defects in material craftsmanship for one year from date of purchase. We will repair or replace our mounting if any defects are found. We use 14kt and 18kt gold guaranteed.
We use USPS and Fedex shipping services for all purchases.
If you are not completely satisfied with your purchase we will exchange or refund the item within 7 days of receipt. All merchandise must be in the original condition and accompanied by the original receipt. No exchange or refund will be issued when the jewelry is sized, engraved or altered.
On payments by credit card or PayPal, a prompt refund will be issued once all returned merchandise is received. You will be refunded 95% of original price since the bank charges 5% regardless.