Australia-Wide Shipping:

-- Standard Shipping (3-4 Business Days): FREE

-- Enjoy complimentary standard shipping on all orders. Your items will be delivered within 3-4 business days.

-- Express Shipping (1-2 Business Days): $6.95

-- For faster delivery, choose our express shipping option for just $6.95. Your items will be delivered within 1-2 business days.

Shipping Details:

-- All orders are processed and dispatched within 1 business day.

-- Tracking information will be provided once your order has been shipped.

-- We use reliable carriers to ensure your items arrive safely and on time.

At Cellzier Wholesale, we strive to ensure our customers are completely satisfied with their purchases. If you need to return a product, please review our returns policy below:

Eligibility for Returns:

Warranty Period: Returns are accepted for products that are within their warranty period. The warranty period is specified in the product listing and begins from the date of purchase.

Condition of Product: Returned products must be undamaged and in their original condition. We cannot accept returns for products that show signs of wear, damage, or alteration.

Return Process:

Contact Us: Before returning a product, please contact our customer service team via eBay messages to obtain a Return Authorization (RA) number. Include your order number and reason for the return. You will also need to provide photos of the issue with the product.

Return Shipping: Once you have received your RA number, package the product securely and include all original accessories and packaging. Clearly mark the RA number on the outside of the package. We will provide a prepaid return shipping label for eligible returns. The return shipping cost is covered by us, so you do not need to pay for it.

Inspection and Refund: Upon receiving your returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the product is in acceptable condition, we will process your refund within 5-7 business days.

Non-Returnable Items:

Change of Mind: We do not accept returns for products due to a change of mind. Please ensure you have selected the correct product before making your purchase.

We appreciate your understanding and cooperation with our returns policy. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for shopping with Cellzier Wholesale.

Warranty Coverage:

-- Every part, tool, and accessory we sell is covered by a warranty period of 6 months from the date of purchase, unless a different period is stated in the listing.

-- Our warranty covers manufacturing faults and components that fail under normal, intended use.

What Is Covered:

-- Manufacturing defects in materials or workmanship.

-- Parts that stop functioning correctly under normal use.

What Is Not Covered:

-- Physical, liquid, or accidental damage.

-- Damage caused by incorrect installation or repair.

-- Normal wear and tear, or items modified after purchase.

How to Make a Claim:

-- Contact our team through eBay messages with your order number and a clear description or photos of the fault.

-- We will issue a Return Authorisation (RA) number and a prepaid return label for eligible claims.

-- Once received and inspected, we will repair, replace, or refund the item within 5-7 business days.