We only communicate through eBay messenger so everyone is on the same page about what's been said, promised, and discussed and to keep within eBay communication policies. Any communication outside of eBay messenger can result in misunderstandings about what's been discussed, so we want to make sure everyone can reference previous conversations so that we can all know what's going on with the transaction.
We monitor eBay messages during regular business hours, Monday-Friday 8am-5pm eastern daylight time. We do our best to respond to each and every message. Please allow us time to respond-we won't forget about you!
Payment is due at the time of sale for all 'buy it now' and accepted offers.
Important Shipping Information!
Commercial Freight Shipping is used for any parts that are too large or too heavy to ship with standard shipping services. We use a freight service for these items, and the item will come on a wooden pallet in a semi trailer. You MUST provide a commercial business address with business name for shipping an item like this. A forklift or loading dock is required for this kind of shipping. Not providing a commercial address with business name will result in delays in your shipment. We CAN ship to a residential address, but price must be discussed in advance as it would result in residential delivery fee, which can range from $150-$300 additional. While we respect and appreciate home-based small business, we are unable to use a residential small business address as a commercial address. A military base will count as a commercial delivery address, but there will be additional fees accrued to deliver to a military base. Additional fees range from $100-$250 depending on location. ASK PRIOR TO ORDERING. Thank you for reading the entire listing. Use promo code IREADTHELISTING to receive 10% off your retail price order, up to $100. Discount does not apply to accepted offers.
Incorrect or incomplete addresses: Sometimes we encounter incomplete or incorrect addresses. As soon as we encounter such a problem, we will notify you right away. If we don't hear back from you before 4pm the same business day, we will send you a letter in the mail to assign a tracking number to the order. Please be sure to respond as quickly as possible to avoid delays in shipping your order.
Shipment holding and delayed shipping
Under no circumstance will we be responsible for holding a shipment until a particular time or date. Shipments will be processed as soon as payment is received and they will be shipped out as soon as possible. It is very important to be ready for your shipment as soon as you order to avoid any confusion about shipping times. We understand a dilemma of not being able to receive a shipment right away, but we process hundreds of orders at a time and cannot be responsible for holding a shipment. If you are not ready to receive your order, please wait to order it until you are ready for it to be shipped.
Please contact us prior to ordering a freight shipment item for a freight shipment estimate
Local pickup items will generally be 1-3 business days processing for pickup. We STRONGLY recommend reaching out to confirm readiness of the local pickup item prior to traveling to pick it up. We stock some items on the shelf, others need to be pulled from vehicles in the yard. If you order a local pickup item, it is on the vehicle and needing to be pulled, and show up same day to pick it up, it will likely not be ready and you will have to wait for a long period of time or return at a later date to collect your order.
For listings that offer free returns, we provide return shipping via email to your registered eBay email address. Your eBay email address MUST BE CORRECT. Shipping labels will come directly from the carrier to your email, not through eBay. We will provide one shipping label per return request for returns that offer free shipping, no additional return shipping labels will be provided, so please be sure to provide a valid email address in your eBay account, or reach out with a valid email address so we can send you a shipping label. If you do not reach out with a valid email address in an eBay message, we will assume that you have your valid email address in your eBay information and will provide a label to the email address provided. If you do not have access to the email account provided to us, you will be responsible for return shipping.
Parts are guaranteed against defect and fitment unless the listing specifies that the sale is as-is. Warranty coverage is found in the listing under 'returns' and custom body cuts are sold as-is with no returns, exchanges or refunds. Check the 'conditions and options' line of the listing to see special warranty coverage on engines and transmissions. Ask us for details on extended warranty coverage. All parts we sell are for US market vehicles only unless otherwise specified in the listing. Parts for US market vehicles may not fit vehicles for overseas or international markets. Verification of fitment based on OEM part number is highly recommended. We do not have the ability to verify fitment on international market vehicles, so if you purchase something for an international market vehicle we will assume that you've done your homework to verify fitment prior to ordering.
ENGINES, TRANSMISSIONS, REAR AXLES, FRONT AXLES, AND TRANSFER CASES ARE SHIPPED WITHOUT FLUIDS IN THEM. AUTOMATIC TRANSMISSIONS WILL HAVE THE FILTER REMOVED AND IT MUST HAVE A NEW FILTER INSTALLED WITH NEW FLUID TO FUNCTION. OUR FIRST QUESTION IF YOU HAVE A PROBLEM WITH A TRANSMISSION IS WHETHER YOU PUT A FILTER IN.
YOU MUST INSTALL A FILTER AND FLUID IN AN AUTOMATIC TRANSMISSION FOR IT TO FUNCTION AND THE TORQUE CONVERTER MUST BE ALIGNED TO THE PUMP DURING INSTALLATION. DAMAGE CAUSED BY FAILURE TO INSTALL A FILTER, FLUID, OR ALIGN A TORQUE CONVERTER IS NOT COVERED BY OUR WARRANTY AND YOU WILL NOT BE ELIGIBLE FOR A REFUND IN THE EVENT OF A TRANSMISSION BEING DAMAGED DURING INSTALLATION.
